Projects
Work history
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Chat AdvisorNext PLC
Leicester, United KingdomFull Time
Handled customer’s queries through Live Chat, Social Media, Emails and Telephone.
Worked closely with Department and Call Centre Manager’s to find creative solutions to improve the customer experience
Created presentation for Team Events
Navigated through different systems and liaised with multiple teams to reach fast resolutions.
Supported and trained up to 50 new team members on the chat floor
Achieved an Outstanding on latest Employee Review
Director and EditorQueen Mary University of London
- London, United KingdomFull Time
Researched and compiled data, archive footage, audio, historical accounts and analysed to identify an accurate and clear narrative.
Composed research, audio and film material to create an engaging documentary.
Organised public screening of the film to increase films exposure which led to offer to extend the project.
Successfully raised £500 budget for the film.
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