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As the Client Relations & Ecommerce Coordinator I run the client services for the brand as well as running the Ecommerce store alongside the in house Digital team. I ensure that the brand website stays up to date, regularly refreshed and always changing whilst delivering on customer services and fulfilment standards. Working alongside internal and external teams I create consistent commerce presentation, providing online customer serve, order fulfilment and regular management of the e-shop. Key Responsibilities: - Ecommerce, Trading & Fulfilment Operations - Production & Management of Ecommerce Assets - Website & CMS Management - Monitor & Report on site performance I also work with the Ecommerce Manager and Online Communications Executive to ensure relevant traffic (with all required tracking) is being directed to appropriate trading pages. Through optimisation of the online retail store, I work to boost spend, loyalty and retention of clientele, analysing and providing feedback on customer trends, including transactional and behavioural data. I currently oversee all Customer Experience related tasks including the managing the customer services communication channels, customer order fulfilment and initiating further customer management programmes to develop a stronger pool of clientele.
For 3 years I worked for Burberry in the Bond Street location. Here I worked alongside an international team to effectively deliver high quality client service in a leading luxury retail environment. My key role as a Digital Advisor was to support and develop the team to drive digital sales in store and provide our customers and clients a high standard of service and experience through digital means. We also are expected to drive digital sales and are set targets to meet and exceed which I also do so as a Sales Associate in store. Also a crucial part of my role was to develop a strong sense of digital awareness with customers and fulfil their needs and expectations. I liaised with the Service and Productivity team to learn and train new digital concepts and implement and manage knowledge and best practices with the team in store. Another part of my role as a Digital Advisor was to problem solve digital issues that may arise and resolve them within the company guidelines to help deliver a better experience for the team and our customers.
My role is primarily to develop the bands internet presence and image through social medias. I am responsible for implementing and maintaining a strong online presence, and to continue to connect with a growing fan base. Also important is to assess and evaluate data results from online campaigns and present information for future opportunities. Previously I also worked alongside management to assist with the organisation and promotion of events (music releases and shows), communicating with management to create and implement strategies.
During my second year working for the Camp I lead a media team consisting of website maintainers, photographers and videographers in meeting daily and session expectations. My responsibilities included delivering daily and weekly feedback, scheduling cover and co-ordinating between my team and Camp Directors. I would oversee the daily upload of daily photography, screening to make sure the content was suitable and representative of the Camp, and also ensuring all daily content for the camp video was captured. The end result was a Camp Video of all sessions for the campers and their families. I was also expected to be a role model for the campers and develop strong professional relationships within my position as a Camp Counsellor for children aged between 6 - 15 years.
Music and Events Management