Work history
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Private Clienht ExecutiveRoland Mouret
London, United KingdomFull Time
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Client Relations & Ecommerce CoordinatorRoland Mouret
- London, United KingdomFull Time
As the Client Relations & Ecommerce Coordinator I run the client services for the brand as well as running the Ecommerce store alongside the in house Digital team.
I ensure that the brand website stays up to date, regularly refreshed and always changing whilst delivering on customer services and fulfilment standards.
Working alongside internal and external teams I create consistent commerce presentation, providing online customer serve, order fulfilment and regular management of the e-shop.
Key Responsibilities:
- Ecommerce, Trading & Fulfilment Operations
- Production & Management of Ecommerce Assets
- Website & CMS Management
- Monitor & Report on site performance
I also work with the Ecommerce Manager and Online Communications Executive to ensure relevant traffic (with all required tracking) is being directed to appropriate trading pages. Through optimisation of the online retail store, I work to boost spend, loyalty and retention of clientele, analysing and providing feedback on customer trends, including transactional and behavioural data.
I currently oversee all Customer Experience related tasks including the managing the customer services communication channels, customer order fulfilment and initiating further customer management programmes to develop a stronger pool of clientele.
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Skills
- Fashion
- Events
- Marketing PR
- Design
- Excel
- Final Cut Pro
- Office
- Photoshop
- Powerpoint
- Word
Education
Music and Events Management
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Music and Events Management
Ncea Level 3
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Secondary School