About me

With over 9+ years of experience within hospitality, tourism, and leisure, from Barista to Rate Analyst. I have enjoyed working in a wide range of roles including Business Analysis, Operations Management and Project Management, most notably within the nationally renowned ‘Roadchef’ motorway service operator. I am actively seeking a new opportunity to help make a positive impact within the travel, tourism or hospitality industry. I pride myself on being a self-starter with exceptional problem-solving ability to propose innovative solutions to complex business challenges. KEY COMPETENCIES Successfully implemented data analytical projects for Roadchef, including the development and deployment of live data trackers to align leadership to key KPI’s that were previously being underutilised and invisible to the business. This included processing real time data to introduce new KPI dashboards to collate information from internal and external data sources. Supporting all key stakeholders including Directors and Site Directors by producing data driven insights for strategic planning. Implemented, managed and monitored the GDS (Global distribution system) Sabre Synxis for Days Inn by Wyndham. Introduced the business to Sabre GDS, ensuring a successful roll out across the brand as well as connectivity with the PMS was consistent, stable and secure at all times. Visually impactful dashboards creation in Excel and Power Bi for data analytical reporting. ETL tools experience such as Power Query to extract, cleanse and model data to identify key metrics and transform raw data into meaningful, actionable insights. Responsible for redesigning and updating a wide range of policies including process documents to enhance the business profitability and efficiency. Resulting in the brand having the highest growth in 2018, exceeding all other outlet brands and Roadchef own projection. • Operations Management • Leadership • Business Analysis • Quality and Compliance I am open to new opportunities and would love to have conversations with like-minded professionals and expand my network. Feel free to reach out for a further conversation!

QuestionsProjectsExperienceTeam

Work history

Rate AnalystRoadchef
Jan 2017 - Aug 2020Cannock, United KingdomFull Time
• Manage the GDS (Global Distribution System), ensuring successful connectivity with the PMS was consistent, stable and secure at all times. • Project managed system training across the country. Including system accessibility, user accounts, data architecture and data flow diagrams. • Responsible for the daily rate setting and statistics using benchmarking software such as STR and OTA Insights. Ensuring the brand was competitive and rates were balanced at all times. Measured and communicated feedback from platforms including Online Travel Agents such as Booking.com, Expedia and TripAdvisor to accurately establish rates. • Analysed data and ensured data flow (including Metadata OTA’s) was maintained and channels ran smoothly at all times to ensure the brand was fully visible to the world. • Solely responsible for the PMS (Rezlynx, Guestline) to maintain rate management, room management, and also the business operational management (housekeeping etc.) • Collaborated closely with Site Directors across 17 sites to develop quality relationships and communication between site and hotel, elevating inclusion of hotels within main Motorway Service Area sites. • Supported the Head of Hotels with the development of the Days Inn brand within Roadchef. • Enabled the implementation of new systems across the estate, enhancing the capability of a wide range of staff regarding usage and troubleshooting. • Monitored and maximised key KPI's including Weekly Revenue, ADR (Average Daily Rate) and RevPAR (Revenue per available room). • Strategically targeted opportunities from local attractions, festivals and business events to increase Average Daily Rate. • Maintained a strong line of communication with the maintenance team to ensure rooms were maintained and presented to the highest possible standard. • Diligently analysed onward systems, constantly assessing pricing and measurability against local competitors.
Duty Manager / Administrator ManagerRoadchef
Mar 2016 - Nov 2016Johnstonebridge, Lockerbie DG11, UKFull Time
• Managed site administration and reporting, ensuring compliance with legal and company requirements. • Demonstrated exceptional stakeholder management to engage with cross-functional teams including Commercial Marketing, Maintenance, Health and Safety, HR, and Learning & Development. • Curated departmental training records, liaising between the Site Management team, Area Directors, and support office functions to ensure timely completion of allocated training. • Collaborated with the commercial marketing functions to design and position marketing materials throughout the site. • Frequently reviewed accounts payable, highlighting and reporting potential overspends to the Site Director. • Responsible for complete daily operations for a busy site, receiving over 9500 visitors per day and 50 staff with brands including McDonald's, WH Smith, Costa and Roadchef. • Proactively coordinated, guided and motivated 50+ staff at any given time, allocating resources based on customer demand. • Maintained exceptional standards of service and hygiene across all brands. • Diplomatically resolved a customer complaint, ensuring a positive outcome and maintaining brand integrity. • Liaised with third parties, such as the Emergency Services and the Highways Agency, to respond to any logistical and safety incidents.

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Skills

• Time Management
• Analytical
• Teamworking
• Communication
• Data Analytics

Education

U
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Joint Honours Travel and Tourism, Adventure TouUniversity of Derby
Mar 2016 - Mar 2012Buxton, United Kingdom