I'm Indonesian and currently completing a one-year Master's Degree in Brand and Communication Management from January 2020 in Milan and studied Business Management in my Bachelor's Degree with 4 years of work experience. 3 years in Indonesia as Associate Brand Manager and 1 year in Thailand as Community Operation Specialist.
Work history
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Community Operation SpecialistTDCX
- Bangkok, ThailandFull Time
Content Moderator
1. Assist online community and help resolve inquiries empathetically, accurately and on time.
2. Investigate and resolve issues that are reported such as requests for account support.
3. Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
4. Recognize trends and patterns, and escalate issues outside the company policy to the global team.
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Associate Brand ManagerTriputra Group
- Jakarta, IndonesiaFull Time
Fashion Apparel
1. Product Development : Make business plan with brand identity, distribution plan, segmentation, target, and positioning of a brand-new Batik Brand for the company. Analyzed SWOT and conducted research.
2. Budgeting : Plan, execute, and evaluate the budget of every expense and capital needs based on activity plans by calculating the Gross Profit target and optimizing existing resources. Also, set expenditure budget (COGM) for merchandiser.
3. Report and Analysis : Evaluate and present monthly review to the COO and General Manager regarding profit performance, commercial designs and expenses. Which resulted in a 50% Gross Profit on average for the first 6 months.
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Skills
- Business Analysis
- Fashion Branding
- Fashion Marketing
- Time Management
- Luxury Branding
- Budgeting
- Business Strategy
- Project Development
- Business Management
- Marketing Communications
Education
Awards
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Awardee of 10 students around the world of Rotary Club Perugia – 61th International Course For Young Student 2015Rotary Club
Italian Language and Culture Course
Università per Stranieri di Perugia