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Giving full support to the President •Created and Edited Multiple Contents developing acessible writing styles and preparing a diversity of documents; Wrote three articles for the institutional newspaper •Devised Solutions to Citizens Enquiries, mantaining external communication through email, facebook and telephone •Established Partnerships with institutions and local enterprises and handled services acquisition •Organized two events: 1) – The World’s Children’s Day 2015; 2) – Conference “Acessibility in Communication”, November 2015 ?Optimized problems resolution by improving the timely response and developing new procedures and action plans ?Negotiated lower prices in services acquision (about 20%)
?Development of creative content writing to promote the events agenda ?Support in the organization and creation of ´theme nights ?Engagement of new clients and guest-list management ?Support in the external and internal communication management focused on customers and partners ?Customers satisfaction analysis by creating customers satisfaction surveys
While Studying for my degree (majority of the experiences) •Acquired Customers as a Sales Representative by selling original portuguese touristic products in english, spanish and portuguese and as a Customer Service Agent selling insurances and telecommunications services •Handled Customer Satisfaction and Requests by carrying out satisfaction surveys and recommending improving strategies to the managers •Provided informations and solutions to customers
Interviewing citizens about their family social situation and housing conditions Developed strategies to increase the participation
Media/New Media, Linguistics, Culture Management, writing, English, Spanish, History, IT