Digital product and solution roadmap management focusing on ecommerce and CRM / loyalty technologies. Initiative prioritization based on commercially driven business cases with a customer centric approach to product development. Projects: gift cards, omnichannel
Business analyst in valentino.com Omnichannel project focusing on operations, frontend and site management. Skilled change agent - mapping and defining E2E process changes, tool adoption and training of Business Teams for the introduction of IBM WebSphere Commerce platform. Projects: Online store replatforming: Moncler (including iOS app), TheOunet (including localization in arabic and japanese) , Ferrari and Valentino. MrPorter focusing on Personal Shoppers processes in Salesforce CRM. Central figure between Tech and Business: support Product Owner in analyse business requirements and design business oriented systems; support Business to adapt and fully leverage the new technology framework.