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Sarah Casebury

Guest Relations Executive

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsCustomer Services Representative - Receptionist - Administrator

About me

I am a Part time MA student in Art and Visual culture. I am look for a new position so that I can further develop my existing skills whilst obtaining new knowledge and experience to further my career.

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Skills

  • Admin
  • Client/customer Interaction
  • Customer Care
  • Activity Organisation
  • Excellent Organisation
  • Phone Skills
  • Email Communications
  • Advanced Communication
  • PR
  • Socia Media

Work history

Currently

PR Account Executive

Marriott

Aug 2016
  • London, United Kingdom
  • Full Time
  • Guest Relations Executive During my time at Marriott I have worked towards achieving personal and team goals for guest satisfaction, rewards enrolment and upsells. Working in a 5* hotel in the heart of London I have developed my skills in a fast paced and high pressure environment. After working as a front desk agent I was promoted to Guest Relations, a diverse role of customer service and administration. Roles and responsibilities: • Dailey admirative duties such as logging VIP guest, creating daily briefs for all hotel staff and logging all issue with in the hotel • Welcome and great guest • Handle all complaints and issue which arise during shift • Help Host in member executive lounge • Respond to all emails and phone calls promptly • Respond to all Marriot Member Customer Cares.

Currently

Receptionist

Marriott

Nov 2015
  • London, United Kingdom
  • Full Time
  • • Greeting and checking guests in and out • Dealing with any complaints and/or requests, delivering a high standard of customer service befitting of Marriott’s brand standard. • Ensuring that all administrative tasks are completed to a high standard. • Handling billings and finance. • Working to hit yearly and monthly targets as an individual and as part of a team. • Managing room allocation to maximise hotel occupancy.

2015

Receptionist

30 James Street

Aug 2015 - Nov 2015
  • Liverpool, United Kingdom
  • Full Time
  • • Greeting and checking guests in and out, maintaining high levels of customer service. • Boosting up-sells on breakfasts, spa treatments and dinner reservations. • Dealing with any guest issues and requests in an appropriate manner. • Conducting daily checks; including packages, booking notes, maintenance reports and checks. • Ensuring any feedback is document and delta with accordingly. • Completing shift backings and insuring that payments match up. • Creating reservations and booking in guests, noting all special requests. • Assisting other departments when necessary.

2015

Teacher

Oxford International

Jun 2015 - Aug 2015
  • London, United Kingdom
  • Freelance
  • English foreign Language Teacher/Activity leader In the mornings, I taught two classes of up to twenty foreign students, whose ages ranged from thirteen to eighteen. In the afternoon, I was responsible for up to thirty students at a time, facilitating their engagement in on-site activities and/or off-site cultural trips. This often required fast-paced problem solving.

2015

Event Coordinatior

FACT (Foundation for Art and Creative Technology)

Nov 2014 - Feb 2015
  • Liverpool, United Kingdom
  • Internship
  • FACT (Foundation for Art and Creative Technology):Events and Operations Intern Roles and Responsibilities • Creating spreadsheets, analyzing information, calculating budgets and spends. • Obtaining feedback from clients. • Overseeing all aspects of events. • Creating advertisements for venue hire. • Delivering events; setting up and running events, assisting with on-site management and acting as Host • Creating detailed time sheets and plans for events. • Attending team meetings. • Creating orders and invoices for bookings using Wiosoft. • Covering office reception duties when needed

2014

Receptionist

Manchester Central Convention Center

Aug 2013 - Jun 2014
  • Manchester, United Kingdom
  • Full Time
  • Manchester Central Convention Complex Concierge • Maintaining communication across all departments during live events to ensure that all jobs were complete, that all areas were kept clean, and that organisers and delegates were happy. • Administrating and updating Calendar, answering the telephone, responding to emails, printing and photocopying. • Maintaining reception areas and opening/closing main doors. • Assisting event managers to ensure all events ran smoothly. • Managing sales of the business center.

Education

Currently

Art Visual Culture

University of Westminster

Jan 2015
  • London, United Kingdom

2014

BA(Hons) Art History 2:1

Manchester metropolitan university

Sep 2011 - Jun 2014
  • Manchester, United Kingdom