About me

I am a Part time MA student in Art and Visual culture. I am look for a new position so that I can further develop my existing skills whilst obtaining new knowledge and experience to further my career.

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Work history

PR Account Executive
Aug 2016London, United KingdomFull Time
Guest Relations Executive During my time at Marriott I have worked towards achieving personal and team goals for guest satisfaction, rewards enrolment and upsells. Working in a 5* hotel in the heart of London I have developed my skills in a fast paced and high pressure environment. After working as a front desk agent I was promoted to Guest Relations, a diverse role of customer service and administration. Roles and responsibilities: • Dailey admirative duties such as logging VIP guest, creating daily briefs for all hotel staff and logging all issue with in the hotel • Welcome and great guest • Handle all complaints and issue which arise during shift • Help Host in member executive lounge • Respond to all emails and phone calls promptly • Respond to all Marriot Member Customer Cares.
Receptionist
Nov 2015London, United KingdomFull Time
• Greeting and checking guests in and out • Dealing with any complaints and/or requests, delivering a high standard of customer service befitting of Marriott’s brand standard. • Ensuring that all administrative tasks are completed to a high standard. • Handling billings and finance. • Working to hit yearly and monthly targets as an individual and as part of a team. • Managing room allocation to maximise hotel occupancy.

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Skills

• Admin
• Client/customer Interaction
• Customer Care
• Activity Organisation
• Excellent Organisation
• Phone Skills
• Email Communications
• Advanced Communication
• PR
• Socia Media

Education

Art Visual Culture
Jan 2015London, United Kingdom
BA(Hons) Art History 2:1
Sep 2011 - Jun 2014Manchester, United Kingdom