Sarah Lewis

Customer Advisor

  • LocationLondon, United Kingdom



  • Events
  • Marketing PR
  • Theatre
  • Art Direction
  • Office
  • Powerpoint
  • Word

Work history


Administrative Assistant


Jan 2016
  • - Excellent organisational skills from maintaining mailing lists, and developing and maintaining a database of fundraising contacts - Compiling audience and sales figures, and creating a user friendly template which can be used for end of year reports each year - Copywriting for the Coney website and blog - Event organising for workshops and projects, as well as assisting with the set up of these events - Independently project managing a workshop on making interactive theatre, working to my own initiative and liaising with the team where necessary - Dealing with HMRC to register for gift aid - Registering our associates for DBS checks Booking corporate events, workshop spaces


Customer Advisor

Leeds Building Society

Jan 2014 - Feb 2016
  • Skills - Excellent customer service skills from constantly dealing with customer requests, both face to face and by telephone - Exceptional organisational skills and attention to detail in order to meet the demands of the job, as our work is constantly monitored - Working with a high level of accuracy and confidentiality as I am constantly handling customers’ personal details, as well as updating details after every customer I serve - Organising and supporting the Society’s many charity events - Meeting strict e-learning and training deadlines - Exceptional numeracy skills - Effectively dealing with customer complaints and following the process through to a resolution - Due to low staffing, I worked many hours during the week, covering holidays, sickness and busy days, in order to support my team and ensure the smooth running of the branch at all times - Remaining calm and in control when working under pressure in the busy ISA season


Performer & Carol Churchill’s Fen

Curve Theatre

Sep 2012 - Feb 2013
  • - A collaborative project between De Montfort University and the theatre in which I was the only first year student involved. - Working with a professional director to a high standard in order to perform to a paying audience - Ability to commit to both rehearsals at the Curve and my degree, by both attending all rehearsals and learning the script as well as meeting coursework deadlines at university



The Children’s Society Charity Shop

Jun 2011 - Aug 2012
  • - Ability to teach and delegate tasks to new staff as well as complete all tasks myself accurately and with no supervision - Good organisational skills - Proficiency on the till, as well as cashing up at the end of the day - Ability to use initiative and take on the smallest of tasks - Can use my communication and organisational skills to deliver a high standard of customer care through dealing with customer enquiries


Field Representative

Storm Marketing

Feb 2012 - Jul 2012
  • - I developed a strong work ethic and self-starting skills working in door to door sales, as you needed a strong drive in order to succeed in a job with commission based earnings - Positively promoting the charities we were fundraising for and being a good face of the brand - The ability to manage myself as a self employed member of staff with a strong drive to succeed


Administrative Assistant

Greenridge Commercial Property Investors

Sep 2011 - Feb 2012
  • Oct 2011 – Feb 2012 - Exceptional organisational skills from collating information and creating an electronic filing system of all of the company’s associates and continuously updating this database - Administrative tasks such as data entry, typing up invoices and expense claims, filing paperwork and bank statements, writing letters, booking couriers, and writing and placing orders - An excellent telephone manner as well as a good e-mail etiquette, as I was answering the telephone, taking messages, forwarding calls and also dealing with e-mail correspondence


Performer, Scriptwriter and Producer

Theatre Royal Stratford East Youth Theatre

Jun 2007 - Jan 2011
  • - A theatre group in which we worked with different practitioners, such as a director, a writer and a producer of modern musicals - Adapting to work with practitioners with different teaching styles, and improved communications from working with a different theatre group each term - Co-producing an original performance called Around the Royal, which was an interactive tour of the theatre, involving researching the history of the theatre before writing the script - Working with a small group of people aged 17-25 and co-producing original performances, often incorporating spoken word, movement and music into our work. - Here, I worked collaboratively and creatively, skills which I took forward into my university career and ultimately helped me gain my 2:1.



Drama Studies and English 2.1

De Montfort University

Aug 2012 - Jul 2015
  • - High level of written and spoken English, and the ability to put forward a compelling argument, which I have proved through performances, presentations and written coursework. - Studying and completing my dissertation on film adaptations and adaptation theory - The ability to research effectively, and to be able to reduce my research down to succinct points and present this clearly to a team - Confidence and collaborative skills gained from performances


English Literature B, History B, Textiles

Wanstead Sixth Form

Aug 2009 - Jun 2011
  • A Levels


12 Gcse’s Grade A*-c, Including Grade A* in English Literature, Grade A* in English Language and Gra

Wanstead High School

Aug 2004 - Jun 2009
  • 12 GCSE's



BTEC Level 2 in IT

  • At the beginning of my gap year I undertook a Level 2 qualification in IT which trained me in the entire Microsoft office suite as well as business writing skills, producing spreadsheets and reports and good presentation skills. I am also proficient on a mac as I currently own one.