Work history
Administrative Assistant
- Excellent organisational skills from maintaining mailing lists, and developing and maintaining a database of fundraising contacts
- Compiling audience and sales figures, and creating a user friendly template which can be used for end of year reports each year
- Copywriting for the Coney website and blog
- Event organising for workshops and projects, as well as assisting with the set up of these events
- Independently project managing a workshop on making interactive theatre, working to my own initiative and liaising with the team where necessary
- Dealing with HMRC to register for gift aid
- Registering our associates for DBS checks
Booking corporate events, workshop spaces
Customer Advisor
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Skills
- Excellent customer service skills from constantly dealing with customer requests, both face to face and by telephone
- Exceptional organisational skills and attention to detail in order to meet the demands of the job, as our work is constantly monitored
- Working with a high level of accuracy and confidentiality as I am constantly handling customers’ personal details, as well as updating details after every customer I serve
- Organising and supporting the Society’s many charity events
- Meeting strict e-learning and training deadlines
- Exceptional numeracy skills
- Effectively dealing with customer complaints and following the process through to a resolution
- Due to low staffing, I worked many hours during the week, covering holidays, sickness and busy days, in order to support my team and ensure the smooth running of the branch at all times
- Remaining calm and in control when working under pressure in the busy ISA season
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Skills
- Events
- Marketing PR
- Theatre
- Art Direction
- Office
- Powerpoint
- Word
Education
Drama Studies and English 2.1
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- High level of written and spoken English, and the ability to put forward a compelling argument, which I have proved through performances, presentations and written coursework.
- Studying and completing my dissertation on film adaptations and adaptation theory
- The ability to research effectively, and to be able to reduce my research down to succinct points and present this clearly to a team
- Confidence and collaborative skills gained from performances
English Literature B, History B, Textiles
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A Levels
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Awards
BTEC Level 2 in IT
At the beginning of my gap year I undertook a Level 2 qualification in IT which trained me in the entire Microsoft office suite as well as business writing skills, producing spreadsheets and reports and good presentation skills. I am also proficient on a mac as I currently own one.