Work history
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Client Development and Relationship ManagerChristian Dior Couture
London, United KingdomInternship
Selected for a 6-month client relationship internship following a highly competitive application process for a single position.
• Independently launched a new client engagement pilot campaign, implementing client strategies and events successfully achieving ambitious KPI and ROI targets.
• 6 month end revenue KPI target of over £500K achieved within 4 months
• Client database retention and acquisition rates improved 40% on last year.
• Client segment upgrading KPIs exceed with over 20% clients upgraded within first 3 months.
•ROI target across all boutiques exceeded by 35%
• Managed all boutique PR communication, CRM strategies, client initiatives and both domestic and international events.
• Managed all associates’ client portfolios and successfully improved client retention rates by over 40%.
• Completed end to end luxury event execution including all logistical, marketing and branding elements.
• Event execution required accurate guest list compilation, refined international booking organisation, coherent contractor communication and strict time management and task prioritisation.
• Compiled regular press reports detailing both all PR feedbacks, event ROI results and digital media launch-metric results.
Merchandising AdministratorASOS
- London, United KingdomFull Time
• Managed all department data figures, analysing strategies to improve retail sales values.
• Analysed launch-metrics to decipher client-website behaviours and conduct behaviour trend analyses.
• Conducted trend analyses to identify the most and least profitable pieces in terms of cost price, sales units and over ROI rates.
• Bore the responsibility of producing company wide sales reports, client relationship behaviour reports, client reaction reports, and digital launch-metric results reports.
• Sharpened my organisational and time management skills through the regular execution of a company wide complex and detailed delivery schedule for each department to a strict same day deadline.
•Worked meticulously to calculate all lead times on shipments from each shipping location across three fulfilment centres to ensure intake targets and figures are as accurate as possible.
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Skills
- Project Management
- Client Relations
- Public Relations
- Content Creation
- Marketing Campaigns
- Data Analysis
- Data Analytics
- Driving Results
- KPI Management
- KPI Reporting
Education
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U
Bachelor of Social ScienceUniversity of Manchester
- Manchester, United Kingdom
(BSocSC) Politics and International Relations
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A LevelsWolverhampton Grammar School
- Wolverhampton, United Kingdom
Achieved 3 A-Levels graded:
A
A
B
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