I am a multidisciplinary designer with 2+ years of experiences and specialize in service/user experience/interior design. My strength is in workshop facilitation, research analyzation, and strong communication skill. In addition, with my strong international exposure and cultural diversity spanned over 5 countries, further capture the customer’s needs and motivation in a greater accuracy. With previous experience and background in interior design, I am able to create strong customer experiences not only limited to digital space but also able to unitize in physical space. Beside art and design, I have a strong passion in technology, psychology, cultural study, and culinary art which all influence in my design.
Work history
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Service DesignEngine Service Design
- London, United KingdomFull Time
● Contributions at every phase of the design process; from customer research, facilitating workshops, concept development, service propositions, to service blueprinting. Project partner include; HS2, Bicester Village and Logitech.
● Owning the development of one of the projects from delivering improvements, storytelling, creating new framework to the new customer journey based on deep customer insights
● Worked with a diverse team including graphic designer, illustrator, business manager and operations manager for external and internal projects
● Presenting to clients, and facilitating and developing workshops and co-creation sessions
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Design CoordinatorBori BBQ Korean Restaurant
- Houston, United StatesFreelance
● Acting as a mediator between architecture/interior teams and client and demonstrating effective decision-making ability based on research for end-customer experiences; Planning, designing, creating brand identity and budget management - $1millions USD project.
● Conducted in-depth human-centred research and enhancing sensory and user-friendly eating experiences.
● Liaising with Finance Director and Managing Director to ensure business and design objects are achieved.
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Skills
- Marketing PR
- Visual Arts
- Art Direction
- Design
- Rendering
- Illustrator
- Indesign
- Photoshop
- Rhino
- Cinama 4D
- Html CSS Basic Knowledge
- APP Builds
- Invision
- 3D Sketching
- User Journeys
- Service Design
- User-centered Design
Education
MA Service DesignRoyal College of Art
- London, United Kingdom
● Final year project CookChat received opportunity to collaborate with members of Google as a Start-up
● Worked with partner such as;TFL,Samsung,ICAW,Cambridge MBA, Imperial College MBA and RCA fashion program.
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BA Interior Spacial DesignChelsea College of Art (UAL)
- London, United Kingdom
● Achieved distinctions for final project and featured in publication at CityMetric
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Awards
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NASA TOP 30 FinalistThe National Aeronautics and Space Administration
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duke of Edinburgh BronzeDuke of Edinburgh
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