Work history
H
H
Customer AdvisorHutchison 3G
- Loughborough, United KingdomPart Time
Provided exceptional customer service by assisting clients with inquiries, troubleshooting technical
issues, and recommending suitable products and services.
• Built strong rapport with customers through active listening and effective communication, resulting in
increased customer satisfaction scores of 97% and positive feedback.
• Collaborated with cross-functional teams including finance and business units to resolve customer
queries and ensure a seamless customer experience.
• Exceeded Key Performance Indicators (KPIs) by consistently meeting and surpassing sales targets,
showcasing strong sales and negotiation skills.
• Stayed updated on product knowledge and industry trends to provide informed recommendations and
solutions to customers.
• Participated in training sessions and workshops to enhance product knowledge, customer service skills,
and sales techniques.
• Networked with professionals and gained insights into diverse divisional responsibilities.
• Engaged in financial market case studies and workshops, enhancing commercial awareness.