About me
A goal oriented individual, I enjoy being on my feet and thrive in a fast paced working environment. I am a positive, friendly person with good communication and excellent interpersonal skills. My strength lies in customer relations and a job in sales will further develop this skill-set
Work history
Head of CRM
- Mumbai, IndiaFreelance
Converted 3000 customer enquiries into confirmed attendance at the event generating 90% revenue increase
· Built presentations which aided in acquiring sponsorships of over GBP 31,000
· Conducted statistical analysis on marketing campaigns to identify and eliminate ineffective ones to reduce
costs
· Mentored and trained a team of six marketing executives and interns to screen over 5,000 consumer calls
· Administered the CRM data entry software developed specifically for the Vogue Wedding Show
· Profiled databases of more than 6,000 people to find target consumers
Customer Services Representative
- Mumbai, IndiaFreelance
Key resource responsible for managing the consumer marketing, database management and research for
both market analysis and audience analysis
· Assisted in the execution of end-to-end delivery of marketing campaigns and advertisements
· Individually handled over 2000 customer calls and enquiries
· Liased with sponsors such as the Taj Group of Hotels to implement market specific promotional activity
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Skills
- Creative
- Innovative
- Multi-tasking
- Teamwork
- Marketing
- Leadership
- Client/customer Interaction
Education
Masters
London, United Kingdom
MA in Fashion Business Management
Masters
- Mumbai, India