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Serah D'almeida

Sales Associate

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsCustomer Services Representative - Sales Marketing Executive

About me

A goal oriented individual, I enjoy being on my feet and thrive in a fast paced working environment. I am a positive, friendly person with good communication and excellent interpersonal skills. My strength lies in customer relations and a job in sales will further develop this skill-set

Skills

  • Creative
  • Innovative
  • Multi-tasking
  • Teamwork
  • Marketing
  • Leadership
  • Client/customer Interaction

Work history

2016

Head of CRM

Conde Nast India

Mar 2016 - Sep 2016
  • Mumbai, India
  • Freelance
  • Converted 3000 customer enquiries into confirmed attendance at the event generating 90% revenue increase · Built presentations which aided in acquiring sponsorships of over GBP 31,000 · Conducted statistical analysis on marketing campaigns to identify and eliminate ineffective ones to reduce costs · Mentored and trained a team of six marketing executives and interns to screen over 5,000 consumer calls · Administered the CRM data entry software developed specifically for the Vogue Wedding Show · Profiled databases of more than 6,000 people to find target consumers

2016

Customer Services Representative

Conde Nast India

Mar 2015 - Feb 2016
  • Mumbai, India
  • Freelance
  • Key resource responsible for managing the consumer marketing, database management and research for both market analysis and audience analysis · Assisted in the execution of end-to-end delivery of marketing campaigns and advertisements · Individually handled over 2000 customer calls and enquiries · Liased with sponsors such as the Taj Group of Hotels to implement market specific promotional activity

2015

Sales Marketing Executive

Bhumika Grover

Oct 2014 - Feb 2015
  • New Delhi, India
  • Freelance
  • Assisted and encouraged customers in selecting and purchasing creations · Answered and addressed customer’s queries and needs and looked after end to end customer relations · Offered face to face advice to customers on products according to their preferences · Maintained the appearance of the store and merchandise

2014

Sales Marketing Executive

Conde Nast India

Mar 2014 - Oct 2014
  • Mumbai, India
  • Freelance
  • Produced, wrote and ensured consistency of all outbound materials, including business development collateral, client presentations, and web copy · Assisted in planning and executing promotional events across 5 cities · Planned and implemented market specific promotional activity for the Vogue Wedding Show · Coordinated with participating brands · Handled the guestlist, RSVP process and assisted in the execution of GQ Bar Nights as well as GQ Men Of The Year

2014

Sales Executive

Begani Jewels

Apr 2013 - Mar 2014
  • Mumbai, Maharashtra 400099, India
  • Freelance
  • Assisted and interacted with customers to create bespoke luxury experiences · Assessed customers needs and provided assistance and information on specific product features · Performed one-on-one selling in select cases with pieces valued in excess of £1,500

2013

Sales Executive

Hush India

Apr 2012 - Apr 2013
  • Mumbai, India
  • Freelance
  • Assisted customers to locate and purchase products per their specifications · Responded to customer queries face to face, over the telephone and via email · Supported the visual team in creating eye-catching displays and window dressing

Education

Currently

Masters

University of Westminster

Sep 2016
  • London, United Kingdom
  • MA in Fashion Business Management

2013

Masters

Xavier Institute of Management and Research

Aug 2011 - Aug 2013
  • Mumbai, India