Serena Alexander

Serena Alexander

Ecommerce AssistantLondon, United Kingdom
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Serena Alexander

Serena Alexander

Ecommerce AssistantLondon, United Kingdom
About me
I consider myself to be focused, driven and approachable person with high standards and pay excellent attention to detail. I am punctual and diligent person and motivated when working as an individual or as part of a team. My long term career goal is to attain a role within a leading online company working within the production of online content and media. I strive to achieve this through development within a world class operation that offers me challenges, focus, progress and ambition.
Work history
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    Ecommerce AdministratorTfnc London
    London, United KingdomFull Time
    Working within the Website team, in this role a great deal of attention to deal to was required, as well as working on my own initiative, maintaining excellent time keeping and organisation skills. Working with in a small company and part o a small online team, it was my sole responsible for processing all customer orders as well as correspondence with customers in relation to orders, deliveries and complaints Attend department meetings with one of the directors in relation to stock and reordering of current stock and stock control. In this role is requires and excellent level of time keeping high attention to detail and the ability to work on my own initiative.
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    Web Fulfilment Co-ordinatorLiberty of London
     - London, United KingdomFull Time
    Working within the Web Fulfilment team, my role included; processing web transactions and ensure that orders are delivered to customers within the agreed delivery time. In this role I often communicated with the customer services team, the warehouse team as well as the manager of the fulfilment department, head of operations and head of ecommerce, to make sure that any web related customer issues, for example damaged or incorrect items are quickly rectified and sent to the customer promptly.
Skills
  • Customer Services
  • Ecommerce Content
  • Admin
  • Writing
  • Hard Working
  • Research
  • Organised
Education
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    BA Media Culture and CommunicationUniversity of Greenwich
     - London, United Kingdom