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• Worked as part of the exhibitions retail team to deliver a positive visitor experience and excellent customer service • Dealt with visitors from all backgrounds in a calm manner while in a busy fast-paced environment • Answered visitor enquiries in-person and via telephone • Processed customer orders in-store and via telephone • Followed security guidelines when cashing up tills • Used an EPOS to process payments
• Managed content within the E-commerce database • Sourced and uploaded product images using a CMS • Wrote detailed product descriptions and accurately assigned each item with a category
• Completed audits of service ticket requests and invoice records using SAGE CRM • Cross referenced transaction information and carried out input of data into Excel spread-sheets
· Dealt with enquiries face-to-face, via email and over telephone · Utilised Tridion CMS to manage online content, HTML/CSS editing · Worked as a team and independently to edit web content and replace/upload web documents within a timely manner · Data entry of subject codes and exam paper details into Excel spread sheets
Computer Science and New Media Design and production