About me

A Product Design Engineering graduate with 4 years of experience in management, design and widening participation. My aim is to become a Chartered Engineer by the Engineering Council and to be recognised for my designs.

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Work history

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Customer Service AdvisorWebhelp UK
Jul 2016 - Sep 2016Derby, United KingdomFull Time
Resolved queries with relation to products customers ordered and received with Sky. Applied initiative and provided a solution that was in a positive and engaging manner. Ensured all areas of call quality and compliance were adhered to and gained one of the highest NPS score and highest sales in the first week after training. Showed high attention to detail when reviewing a customer’s personal details and successfully completed my training.
Team MentorNCS with The Challenge
May 2016 - Aug 2017Derby, United KingdomInternship
Supervised a team of 13 young people in residential locations and helped to developed new skills by taking difficult challenges and giving back to the community. Thus, £200 was raised and donated to Derby Hospital Children's Charity. Identified participants individual needs and provided tailored support accordingly. Supported and provided reflection sessions to participants in accordance to the NCS ethos.

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Skills

• Product Design
• Photoshop
• Solidworks CAD 3D
• Model Making
• Illustrator
• 3D Printing
• 3D Sketching
• Product Development
• Prototyping
• Autocad

Education

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2:1 BSc (Hons) Product Design EngineeringUniversity of Derby
Sep 2015 - Jul 2018Derby, United Kingdom
This course focused on design for mass production and design engineering. Offering plenty of practical experience, it offered new perspectives on how products are designed and manufactured within an industry.
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A-LevelsGraveney School
Sep 2013 - Jul 2015London, United Kingdom
Mathematics & Product Design

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