Projects
Projects credited in
- Asiana MagazineAssistant Stylist & Client Coordinator • Selected and co-ordinated accessories, outfits, venues, models and props for over 15 photo shoots • Secured new clients and maintained relationships with senior clients through personalized fashion campaigns • Monitored and managed client and project budgets • Attended multiple press releases representing Asiana such as L’Occitane, Molten Brown, and Storm Youtube: https://www.youtube.com/watch?v=8J5pwQiIIhU (behind the scenes for this shoot in particula
Work history
Interior photographer
Quality/ Training Specialist-Just Eat
London, United KingdomFull Time
• Monitor customer interactions across multiple Contact Centres
• Deliver feedback and coaching sessions to agents to drive agent performance
• Report scores, insights and trends to management and outsource partners
• Utilise analytics to identify knowledge gaps, training opportunities and additional requirements
• Collaborate with Management to identify and support under-performance
• Act as a change champion within the business, encouraging a healthy culture of embracing the new
• Regularly complete cross-functional calibration to ensure consistent scoring
• Motivate and develop contact centre staff to exceed quality targets
• Develop and sustain strong working relationships with internal and external contacts
• Maintain an expert-level knowledge of process and procedure
• Proactively identify areas for process improvement
• Deliver new hire and refresher training when required, as flexi-cover for the Training Team
• Travel to our international outsource partners/ Manage offshore accounts
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Skills
- Media
- Photo Editing
- Adobe Creative Suite
- Filming
- Styling
- Event Management
- Fashion Show
- Directing
- Backstage
- Fashion Photography
Education
Photography BA (Hons)University of Westminster
- London, United Kingdom