Work history
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Housing AdminstratorA2 Dominion
London, United KingdomFull Time
• Providing support to the Housing Management team in delivery of customer focused tenancy management and housing related support issues.
• Dealing with Subject Access Requests for residents and using Adobe Pro to redact necessary information.
• Working closely with neighbourhood officers to attend welcome visits and property inspections on their behalf.
• Administration duties including data entry, filling, labelling, scanning, mail merges, writing block letters and booking meeting rooms, minute taking.
• Cutting and preparing keys for collection and ordering fobs on the company portal for residents.
• Liaising with the Director of Housing to lead on projects within the department, whilst providing business and team updates accordingly.
• Responsible for dealing with a wide range of confidential and personal telephone enquiries, correspondences and emails in the appropriate manner.
• Ensuring all relevant internal and external policies and procedures are followed when updating manual recording systems.
• Working closely with Neighbourhood, Legal and Gas Maintenance departments to ensure Annual Gas Safety Checks are completed whilst compliant with statute regulations.
• Completing necessary documents to refer cases to our Legal team.
• Working closely with other departments to develop working relationships.
• Using Microsoft Excel to create progress reports for the team information centre board.
• Creating weekly/monthly reports for the management team to show staff progress.
• Leading on team meetings to highlight any issues with staff performance.
• Creating licences to assign for mutual exchanges, joint to sole /sole to joint tenancies and tenancy agreements for new tenants.
• Collating resident’s data and setting them up on Universal Housing.
• Creating new starter packs for staff and ensuring all training is undertaken for new staff within the department.
• Ensuring all staff have completed GDPR training.
• Coding business invoices and raising purchase orders on P2P.
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Senior Student AdvisorLondon School of Business and Finance
- London, United KingdomFull Time
• Supervising and monitoring staff as well as training new starters.
• Dealing with complaints, emails and phone queries.
• Printing off reception due in sheets, meeting objectives
• Taking lead on individual projects and attending meetings to discuss progress.
• Answering incoming calls from switch board on behalf of the Student Recruitment team and providing the students with relevant information, whilst also transferring calls and taking down messages for absent staff.
• Meeting students face to face to ensure they have attended their appointment and have had a pleasant experience at the college.
• Managing the administration & application process and requirements for students.
• Meeting deadlines for student open days, entry assessments, student academic interviews and student induction days.
• Updating student data with current contact information and scanning personal documents (e.g. passports, visas and home office letters) via CRM.
• Working from CRM and Microsoft excel to collect data from new and current students.
• Validating leads and achieving targets of 15-20 student bookings a day.
• Phoning students and tracking down missing documentation such as scanned Identification, previous qualifications and proof of any criminal convictions whilst adhering to data protection laws and best practice.
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