About me
I care. I care about doing a good job. I care about my customers. I care about my company. And, I care about myself.
I understand how to balance between the company and the customer. I know that the customer is important and must be taken care of. I also know my responsibility to the company. And, I have an ability to always make the customer feel important, while at the same time upholding the values, mission and vision of the company. Sometimes that balancing act isn’t easy, which leads to the next reason.
I am problem solver. I usually figure things out. I know what is expected by both the company I represent and the customer I am are dealing with. When there is a problem, I figure out how to make everyone happy.
I am proactive in delivering customer service. I look ahead for opportunities to impress customers. I try to resolve problems before customers are aware of them.
I am aware. I agree that customer service is part of my job (whatever my responsibility). I AM “in the moment” and recognize that what I am doing right now is going to positively impact the customers decision to do business with them in the future.
I create confidence. As I work with a customer, while developing the customer’s confidence in me and the company I work for.
I am creative and I want to cover the world with art and beauty.
Work history
Event CoordinatorGoogle
London, United KingdomFull Time
Key Responsibilities:
Assisting in the planning and execution with the event teams at YouTube and Google events teams, dealing with emails, production teams and creators
Supporting with all the requirements, involving calendar management, meeting rooms and assisting all managers with administration jobs
Handling with meeting organizations and events, dealing emails
Providing friendly, courteous, polite and helpful customer service.
Key Achievements:
Introduced various different procedures to make the running of YouTube Space smoother
Working hand in hand with the production team and the Youtube leaders to help facilitate creators and projects when in the space
Assisting with events planning, mail shots and follow up enquiries
Assisting with preparation for events, including arranging rooms for meetings and receptions and assisting with hospitality arrangements, including serving of drinks and refreshments
Co-founder / Director
London, United KingdomFreelance
Key Responsibilities:
Making executive decisions with the brand’s accountant for the trajectory of the brand.
Communication with potential investors.
Outline the company's strategy regarding online marketing and advertising direction.
Analyse the competition and action with strategic business minded approach.
Researching and communicating the recommended systems for the brands direction.
Creating and implementing product concepts.
Focus on growing a strong, integrated and sustainable organization.
Key Achievements:
Business minded and commercial awareness of trends within the industry.
Negotiating with manufacturers and suppliers to obtain the highest quality product.
Creating a good network of industry professionals and utilising connections ( London Fashion week, Modalisboa ( Lisbon Fashion week), Glamour Beauty Festival as well with social media (Youtuber fashion bloggers / Instagram Fashion bloggers / Fashion magazines)
Making product designs using the latest software.
Overseeing and managing production of product.
Analysing trends in fabrics, colours.
Creating all the graphics (Logo/ Website/ Business cards etc…) design for the brand.
Managing product shoots and creating visual concepts with directors.
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Skills
- Event
- Creative Technology
- Technologies
- Expenses
- Calendar Management
- Microsoft Outlook
- Google Drive
- Travel Booking
- Booking Meetings
- Client Meetings
Education
BA History and Art History
- Lisbon, Portugal