Master’s in Project Management and Digital Business, with over 10 years’ experience in the events and technological fields, on operations and production management positions.
With a long path in customer-facing roles, I am an empathetic and consistent communicator, experienced in negotiating and managing the needs of a wide range of stakeholders.
Committed professional, I apply consistent and precise project planning and execution skills with a goal-oriented approach. Able to adapt quickly to challenging environments while working individually or as part of a team.
I am a solution finder with a growth mindset, passionate about process optimization and people, which I lead with enthusiasm and transparency.
Based in Barcelona, I am currently looking for the next project to join, where I can test myself and contribute with my multidisciplinary experience and interests.Master’s in Project Management and Digital Business, with over 10 years’ experience in the events and technological fields, on operations and production management positions. With a long path in customer-facing roles, I am an empathetic and consistent communicator, experienced in negotiating and managing the needs of a wide range of stakeholders. Committed professional, I apply consistent and precise project planning and execution skills with a goal-oriented approach. Able to adapt quickly to challenging environments while working individually or as part of a team. I am a solution finder with a growth mindset, passionate about process optimization and people, which I lead with enthusiasm and transparency. Based in Barcelona, I am currently looking for the next project to join, where I can test myself and contribute with my multidisciplinary experience and interests.
Work history
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Head of OperationsSonoSuite
Barcelona, SpainFull Time
Leading the Operations Area (B2B & B2C): Customer Service & Support, Quality Control, Content Management, Rights & Anti-Fraud departments.
Analyze and restructure operations around customers’ needs.
Design, prepare & monitor branch KPIs.
Promote scalability and automations of crucial content operations aligned with business and company goals.
Lead preparation, implementation and follow up of new policies and procedures.
Accreditation CoordinatorFormula E
- Saudi ArabiaFreelance
Conducted on-site accreditation activities and teams to be aligned with Security and Covid protocols, while directly coordinating large groups of collaborators (600 Marshalls) for the last Saudi and Rome Formula E races.
Collaborate on the Ticketing and Accreditation Platform development to ensure access control for more than 3000 attendees and workers.
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Skills
- Digital Distribution
- Customer Support
- Production
- Coordinating Events
- Coordinating Teams
- Concert Production
- Bookings
- Event Logistics
- Project Co-ordination
- Client Services
Education
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Executive Master in Digital BusinessESADE Business School
Barcelona, Spain
At present, I am pursuing a Master's to lay a comprehensive knowledge of the digital business (from the field of strategy, to the user experience, data science, regulation, and the generation of value from intangible assets) together with a solid training in Management and Global Leadership.
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Post-graduate Course in Project ManagementEADA Business School
- Barcelona, Spain
Project Management training to define, plan and monitor a project regardless of the area of the company and economic sector in which it develops its activity, as well as being able to lead a work team and build relationships with all project stakeholders: sponsors , customers, users, suppliers, e.g. with the goal of ensuring the success of the business and organization objectives.
Recognize all the areas and management processes related to projects of an organization, and understand their function and the value they provide from a global vision.
Identify the key elements to define the general framework of a potential project, develop a complete project plan and apply the processes and techniques necessary to carry out its monitoring, control and closure, according to the reference framework of the PMBOK.
Develop the key skills to successfully assume the leadership of the project team and dialogue with all those involved in it, whether external or internal to the organization.
Coordinate teams to achieve the goals pursued by the project, attending to the needs of the different stakeholders and applying the appropriate negotiation techniques to manage their expectations.
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