About me
A highly motivated individual with a wide range of Key Account and Marketing experience predominantly within FMCG organizations and most recently within the internet industry. I’m a very approachable individual who prides themselves on their communication skills and ability to create and maintain close working relationships across all avenues of the business. My ability to communicate effectively and build strong relationships is demonstrated professionally through establishing close business relationships with contacts within both John Player and Findlater Wine & Spirits Key Accounts and also at present among the host community on the Airbnb Plus Platform. I consider myself to be a hard working and enthusiastic team player and I am actively looking to strengthen my career by joining a creative, innovative and progressive organisation.
Work history
Market CoordinatorAirbnb
Dublin, IrelandFull Time
As a Market Coordinator for the Plus Program I am responsible for providing account management for hosts in the Plus application process working across the organisation to ensure hosts have all the information they need to successfully transition their listing onto the Plus Program.
o Effectively manage day to day host inquiries within set SLAs.
o Collaborate and successfully communicate with internal teams to strategise on solutions for escalated cases. o Capture and cascade relevant programmatic to appropriate internal teams to help impact the success of the
Plus Program.
o Identify opportunities for improvements in workflows / product offerings and provide feedback to operations
leaders
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Key Account ExecutiveImperial Tobacco
- Dublin, IrelandFull Time
oSupport the KA team in the delivery and implementation of Customer Development Plans with aligned customer KPI’s in order to maximize volume, profit and market share performance.
o Support the KA team in the completion of customer administration – proposals, monitoring of key metrics, system set-up, tradeshow selling, provision of product information etc.
o Create dashboards / presentations and report analysis and insight on KPIs, performance dynamics as well as volume, share and availability.
o Establish close working business relationships with appropriate contacts within John Player Key Accounts ensuring a ‘right first time’ supplier service.
o Work with National Account Controllers to ensure the effective activation of Trade Investment through tracking and reporting at rep and KA level
o Champion key account knowledge and understanding internally making sure the customer agenda is reflected across all business functions.
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Skills
- Client Services
- Business Development
- Marketing
- Marketing Strategy
- Time Management
- Prioritisation
- Creative Writing
- Social Media
- Presentation Design
- Detail Orientated
Education
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BA Bachelor of Business StudiesTrinity College Dublin
- Dublin, Ireland
Final year modules saw me major in the areas of Marketing Strategy, New Product Development, International Business and Strategic Management
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Leaving Certificate A LevelsFirhouse Community College
- Dublin, Ireland
Received 540 out of a possible 600 points which was the highest score in my academic year.
Completed all higher level papers in the subjects of Maths, English, French, Irish, Biology, Home Economics & Business Studies