Work history
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Client Account ManagerWallacespace ltd
- London, United KingdomFull Time
Business Development and customer service • Developed & maintained excellent client relationships through direct contact and intelligent research • Delivered consistent outstanding customer service to exceed expectations • Dealt with inbound calls and enquiries whilst always maintaining outstanding service • Generated additional business through understanding of businesses’ needs and intelligent conversations • Negotiated and handled sales over the phone and email • Used networking to grow my sector, leveraging customers’ recommendations of our exceptional service • Dealt with complaints and found solutions, to turn clients’ issues into business opportunities Operations • Ensured the premises were always immediately available in an excellent state • Managed my time efficiently in a busy, unpredictable environment where prioritising and rapid response was key • Constantly questioned the status quo to ensure we operated in the most efficient way and to keep abreast of competition • Increased revenue by pre-empting clients’ needs and delivering above expectations, securing repeat business • Used the diary management database (Priava) for accurate bookings • Initiated and implemented pilot donation scheme of surplus food to local homeless shelters at three of our four locations through collaboration across departments
Database and web research • Developed and identified key contacts and businesses using LinkedIn, Twitter and Instagram • Kept up to date on market developments via sector specific publications (Campaign, The Drum, Marketing Weekly etc) • Leveraged my operational freedom to develop my sector in my own way • Checked and signed off invoices to ensure accuracy in my client’s billings
Fundraising and Database AssisitantGirls' Day School Trust
- London, United KingdomFull Time
Research and Communication • Produced presentation briefs on Corporate Social Responsibility and Donor Stewardship for the Head of Development • Created the guidebook on best practice in Donor Stewardship for Head Office and the 26 schools within the network • Helped collate and edit content for ‘Verve’ print magazine and e-zine
Conferences and Networking • Helped develop the 2015 events calendar of 15 alumnae engagement events • Coordinated & assisted in smooth operating of conferences (Digital Leaders’ conference, Young Leaders’ conference) • Helped coordinate two networking groups for alumnae and one pilot scheme for mentoring
Financial/Fundraising Administration • Processed and lodged donor payments onto CRM system (Access ThankQ) • Produced audit reports of standing order payments received; donation summaries for clients and internal use • Coordinated the annual fundraising campaign mailer for all 26 schools, which reaches over 30,000 parents and alumnae
Database, Web and Training • Helped manage database (Access ThankQ) of over 70,000 constituents • Provided support on the user database to client school users • Delivered training for internal database users on the GDST database • Maintained the activities section of the main website - uploading news stories and amending web pages
Skills
- Fluent Spanish
- Italian
- Problem Solving
- Account Coordination
- Marketing
- Communication
- Interpersonal Communication
- CRM Experience
- Event Coordination
- Logistics
Education
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U
Bachelor of Arts (BA) University of Bath
- Bath, United Kingdom
European studies with Modern Languages (Spanish and Italian)