About me
I am licensed in Human Resources Administration. A Spanish native speaker, with great level of English, spoken and written; and basic knowledge of Italian language.
I am used to working on my own initiative and also as part of teams; in order to meet the company's goals. I consider myself a very dynamic person with the ability to organize and manage workload; times and resources both for myself and the teams I work with.
Work history
e
e
recovery analysteDreams ODIGEO
- Barcelona, SpainFull Time
Recovery Analyst. Fraud and revenue department for ODIGEO eDreams S.L.
Responsible for disputing the chargebacks received through different payment methods such as PayPal, WorldPay, AMEX, BBVA bank and Global Collect.
S
S
post sale customer representativeSellbytel
- Barcelona, SpainFull Time
Responsible of managing incoming calls and emails, and customer service inquiries. My team´s main tasks were to identify and assess customers’ needs regarding HP products bought at HP website. To provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Skills
- Computer
- Fluent Spanish
- Microsoft Office
- Social Media Marketing
- Social Networking
- Research
- Responsible
- Hard Working
- Agile Lean
- Persistence