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- Provide excellent customer service to a diverse customer base - Supervising, motivating, developing and appraising a team of 30 employees - Allocating work and monitoring team performance - Preparing the daily rotas and briefing employees on targets, initiatives and policy changes - Greeting and directing visitors to right person or department - Acting as a cashier processing sales and refunds - Assisting the Visual Merchandisers using an analyst of best seller reports to adjust layout, presentation and displays to suit market - Commercially aware and knowledgeable of the current trends, styles and the brands products - Answering enquiries and dealing with complaints in person and by telephone, passing on relevant messages in a timely manner