Creative industry professional with more than eight years studio operations including traffic and project management. A collaborative and productive problem solver, who is detailed, pragmatic and calm under pressure. Adept at keeping multiple projects on track, whilst ensuring a high level of detail in all aspects of the job.
As Studio Manager at MOO, I am responsible for managing the daily workflow across an in-house team of 20+ designers and creatives in both the UK and US. Creative output I coordinate includes regular website sales, new product launches, packaging design, email design, paid and organic social content, digital marketing assets, and video content. Filtering and interrogating briefs, and ensuring the right resource is assigned to each is a core part of my day-to-day role, alongside managing the full lifecycle of projects received by the team, ensuring timely and outstanding creative is produced. I drive production through to completion; establishing detailed project plans in accordance with larger internal time constraints, and providing stakeholders with timely and accurate updates. Alongside the Lead Studio Manager, I have lead the implementation, ongoing customisation and training sessions for a new creative management software across the wider business throughout 2019 until present. I manage the annual departmental budget for the creative team, coordinating regularly with the finance department to ensure accuracy in records, and to discuss any discrepancies. Other key focuses of mine are managing the booking of our freelance creatives, and organising monthly creative workshops for a selection of departments. Other key focuses of mine are managing the booking of our freelance creatives, organising monthly creative workshops for a selection of departments, and single-handedly managing the annual Creative departmental budget.
As Studio Manager, I was responsible for the daily operations of the design studio based between both the UK and US offices. Focus was on the effective day-to-day running of studio operations, coordinating weekly schedules for a 12+ creative team, and ensuring resource was assigned correctly across the team, including forecasting and recruiting for roles and skillsets required for overflow work. I chaired a weekly production meeting; informed the team on the latest updates regarding major projects, pitches and new business statuses, along with notable events in the diary. I worked alongside the Account Director creating task programmes and timelines, liaising with clients and the design team regarding project updates and design amends. A highlight for me was leading the logistics of a 14-person team relocating to Baku, Azerbaijan, to work on the branding implementation for the 2015 European Games. I aided the later stages of the recruitment process for the team, issued contracts, assisted with visa applications and insurance, sourced appropriate accommodation and amenities, arranged outbound travel, and supported the team throughout their 7-month stay with any logistical needs. I implemented a new time-tracking system for the team to ensure efficiency within project timings and budgets, and overhauled the studio invoicing filing structure. I led the logistics of a recruitment drive to hire a new development team and additional designers, curating job descriptions, speaking with recruiters and direct applicants, and coordinating interviews. Other responsibilities included managing general HR processes, arranging travel and diaries for the director and senior team members, along with ongoing reviewing of existing processes and procedures within the business. My initial role as Studio Manager was focussed on recruiting new design and digital team members after a company restructure, along with managing the placement and being the point-of-contact of 17 contractors into Baku for 7 months.
As Project Manager, I was the main contact between the design team and the client, ensuring new briefs and design feedback was coordinated accurately to the team, along with managing the production process between the design studio and external suppliers. I managed a key retainer account for a budget airline in Tanzania, focussing on the coordination of social, promotional, printed and office branded content. I worked alongside the account management team to resource the 25-member design team each week according to pitch and project needs.
Whilst at Heatherwick Studio, I worked across both Studio and Project Support departments. As Project Support, I provided administrative assistance for three teams with projects based in London, New York, and Singapore. I coordinated key milestones within project calendars, regular meeting and workshops for each team, as well as focussed diary and travel management for senior project leaders. I also assisted with the ordering of architectural prints, binding of project documents, coordinated logistics of shipping presentation models, and researched bespoke project materials, suppliers and imagery. As Studio Support, I was responsible for Front-of-House; managing the main phone switchboard and studio mailbox enquiries, providing first-class hospitality to clients and visitors, and generally ensuring immaculate appearance of the main studio spaces. I coordinated meeting space calendars for lead studio members, with responsibility for arranging specific requirements as per each occasion; i.e. digital support, refreshments I also supported the Founder’s assistant with day-to-day diary logistics and international travel arrangements (visa applications, accommodation, flights, transfers) and building complex travel itineraries, and provided personal assistance to Founder; liaised with family members, booked personal appointments, facilitated ad hoc requests.