PostsProjectsExperienceTeam

Work history

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UnderwriterNeyber
Aug 2018London, United KingdomFull Time
Manually underwrite cases Approve and decline loan amounts up to £25,000 Use credit bureau’s such as Equifax and call credit If needs be change APR rates to suit the business and customer
Senior Case prep officerZopa
Dec 2015 - Jul 2018London, United KingdomFull Time
Multiple roles at Zopa. The last one being Senior Case prep officer Guide the team with daily targets Mark team members cases Registering cars on HPI for customers Point of call for brokers Point of call for team members Ensuring that the team hits their daily targets Answering complex queries for customers and team members. Coaching team members on day to day roles Checking documents making them suitable for them to be underwritten. Use applications such as Salesforce, Excel, and MS word on a daily basis. Underwriter: Assessed applications to either approve or decline loans Use credit bureau’s such as Equifax and Call credit to check credit history Assess tax return forms for Self employed customers. (SA302) Had a target of 30 cases a day. Identify fraud cases and report them. Approved personal loans up to £25,000. Customer Service agent: Receive inbound calls Solve complex queries Change repayment dates Help investors with their queries

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Skills

• Teaching
• Problem Solving
• Customer Care
• Leadership
• Project Leader
• Decision-making