Work history
Reservations Manager AssistantThe Columbo Group
- London, United KingdomFull Time
I was a Christmas temp in the reservations and promotions office to assist the team through their busy Christmas period. My role was heavily admin based: once a reservation was made, I would use Excel to log in deposit amounts across nine venues and then create confirmation sheets to send out to each client. My customer service skills were utilised and enhanced when calling clients to confirm their food and drinks pre-order, refund deposits and sign people up to our pub quiz from the waiting list. I used Mail Chimp weekly to keep our mailing list up to date, made notes of all voicemails daily, comprised emails to send out to the promotions team for all nine venues to ensure everyone was up to date with our online reviews and amount of guests per week.
Skills
- Content Writing
- Content Editing
- Content Creation
- Social Media Management
- Admin
- Customer Service
Education
B
B
English, BA (Hons)Birkbeck, University of London
- London, United Kingdom
Throughout my degree I studied a wide range of literature in terms of style and time period. I have also completed modules in creative writing where I obtained a 2:1 in both script-writing and short fiction.