About me
I have 4+ years of project management experience in handling creative design teams, particularly dealing with digital marketing collateral for clients all over the world. I am currently pursuing a Masters (one-year course) in Design management at Lancaster University, UK.
Work history
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Client ManagerRR Donnelley
- IndiaFull Time
- Responsible for managing a 30+ member Video and eLearning team, along with associated clients, projects and operations
- Worked with Designers and Art Directors to provide creative inputs and streamlined the workflow, resulting in reduced TAT and repeat business
- Responsible for project-managing the implementation and scaling up of a 200 member 3D team, the first ever foray into 3D services for the organization
- Liaised with multiple stakeholders and vendors to ensure project was completed ahead of timelines, and within budget
- Introduced a Pay-per-unit model for compensation with a base fixed salary - the first time ever in the division as well as the organization
- Nurtured strong customer relationships that led to increased customer satisfaction; reduced customer complaints from 8% to less than 1%
- Made effective strategies for YOY revenue growth of over 100%, and Revenue per employee growth of 40%
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Associate Client ManagerRR Donnelley
- IndiaFull Time
- Re-engineered the team by setting up effective MIS and productivity measures, and setting up a vendor framework for all video & e-learning work
- Set up an e-Learning team and grew it by 200%
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