About me

I am a Senior Associate in PwC Experience Consulting team. Since joining PwC in 2015, I have participated in several projects mainly related to Customer and Employee Experience, especially developing expertise in the Design Thinking methodology, the organisation and facilitation of co-design workshops in various industries and topics, qualitative and quantitative User Research to analyse user needs, Customer Journey mapping, Market analysis and benchmarking.

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Work history

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ConsultantPwC Experience Center
Nov 2015Rome, ItalyFull Time
I am a consultant, in the Experience Consulting team at PwC's Experience Centre. I work on projects related to Customer and Employee Experience, Service and UX design, in the fields of User research, Design Thinking, Customer Journey mapping and more generally the organisation and facilitation of co-design workshops. I have worked with clients in the fashion, retail, energy and telecommunication industries and the public sector.
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Customer Services RepresentativeNational Australia Bank
Feb 2014 - Aug 2014Sydney, AustraliaFull Time
Phone-based customer service for an online share trading platform. Extended assistance on the products/services and on enquiries about stock markets, share trading and regulations. Non-advisory service. Assistance on technical issues related to the online platform and/or to client's devices.

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Skills

• Management Consulting
• Design Thinking
• Critical Thinking
• Customer Experience
• Project Manageent
• Customer Loyalty
• Marketing
• Business Analysis
• User Research
• Service Design
• Customer Journey
• Usability Testing
• Ethnographic Research
• Project Management

Education

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BA International Trade - 110/110Ca'Foscari University of Venice
Sep 2010 - Jul 2013Venice, Italy
Business and Economics department. - Economics, International Economics and Business - Italian and International Law, - Corporate Finance - Mathematics and Statistics - Marketing Most of the subjects were oriented to an international perspective.
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MSc International Management - CommendationUniversity of Exeter
Sep 2010 - Jul 2013Exeter, United Kingdom
International business management course, with a focus on managing complexity, multiculturality and risk. Management subjects such as Human Resources, Project Management, Supply Chain and Operations Management, Strategy applied to international business and multinational corporations. While at Exeter, i was also a member of the Women in Business Society

Awards

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"Conducting user research" course certificationInteraction Design Foundation