About me

• 1.5 years in software product management; • 2 years in business consulting; • 4 years in the restaurant business; • managed a team of up to 25 employees.

QuestionsProjectsExperienceTeam

Work history

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Business Development Specialist & Product ManagerThe Casurnal
Feb 2020Amsterdam, NetherlandsPart Time
Type: Edutainment platform Team size: 10-49 • Led financial direction and product owner activities with full responsibility for bottom-line factors; • Performed an audit of product’s bugs, business processes, financial model and customers’ journey flow; • Designed a product development roadmap with tangible KPI’s, that allowed making decisions guided by economic indicators; • Increased the conversion of payments from 53.95% up to 90.1% by changing the payments processing platform; • Reduced the time for payments processing technical support from 18 hours a week up to 1 hour a month by implementing automated support scripts based on the case study; • Increased product sales in 22,64 times, by identifying and delivering customers’ need in a trial-version product; • Increased cash flow by 5,5 times by revealing need and organising an off-line training for the platform customers; • Developed the analytical and financial parts of the pitch during the fundraising events.
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Co-founder & General ManagerFolks Patisserie
Apr 2016Uzhhorod, UkraineFull Time
Type: HoReCa Team size: 10-49 • Led financial, strategic, operational, and marketing directions with full responsibility for bottom-line factors; • Succeeded in targeting financial goals:
 EBITDA margin 33,92%; • Succeeded in targeting the food and beverage cost goals:
 average F&B-Cost 29,39%; • Passed financial break-even point at the stage of cafe renovations, by establishing B2B sales of goods, produced during team training; • Led team-building activities and training of 23 employees; • Increased sales from the average 14 200,00 UAH per month in 2017 to 441 100,00 UAH per month in 2019; • Google reviews rating of a project is 4,7/5 of 223 reviews; • Developed standardization documentation, incl. KPIs-model, line-checks, check-lists, sales scripts, service guides, and guest satisfaction road map.

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Education

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Asymmetric Model of Product DevelopmentUCuniversity
Jun 2020 - Aug 2020Lviv, Ukraine
Course by Adrian J. Slywotzky
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Software Product Management SpecialityUniversity of Alberta
Nov 2018 - May 2019Canada

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Awards

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TOP-10 Best Confectionery in Ukrainethe Ukrainian National SALT Restaurant Award
«Folks Patisserie» is the finalist of The National SALT® Restaurant Award 2018, the award that became the main yearly event for the professional restaurant community of Ukraine.