About me
An enthusiastic, motivated, and passionate individual who enjoys taking the lead and never shies away from a challenge. Vast experience of identifying opportunities to ensure great impact of projects, in addition to customer and client satisfaction. A reliable and solutions-orientated team member who thrives under pressure, striving to exceed expectations, with the best quality possible.
Work history
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HR Project AssociateFGS Global
London, United KingdomFull Time
• Supported HR operations in the UK office and international network, including offices in Asia and Middle East.
• Streamlined Mid and Full Year appraisal review process with updated documentation and individualised appraisal reports with personal objectives, while managing 360 feedback peer-performance reviews.
• Organising and attending appraisal review meetings and writing review summaries.
• Lead on coordinating and scheduling the 2023 Graduate Programme interviews and skill assessment tasks with 100 + applicants globally.
• Assessor for the Taylor Bennett Foundation open day at FGS Global which supports Black, Asian and minority ethnic graduates to pursue a career in communications.
• Issuing contracts of employment and other new starter documentation, hosting induction mornings, and arranging exit interviews.
• Maintaining staff records and HR personnel files such as maternity, absence, right to work checks, parental and annual leave.
• Assessing job openings within the company and liaising with recruitment agencies as necessary.
M
M
Senior Operations ExecutiveMyTutor
- London, United KingdomFull Time
• Training Customer Operation and Success Executives from the My Tutor team on Fire Tech products and procedures.
• Managing communications on review sites such as Trustpilot and various social media channels.
• Successfully ran customer marketing campaigns and initiatives to drive repeat sales and maintained positive relationships with corporate clients.
• Owned Childcare Vouchers payments and processes, effectively managing partnerships with childcare voucher providers such as Bright Horizon and My Family Care.
• Managing the Customer Success monthly reporting, ensuring SLAs are met on each channel.
• Providing reports sharing trends in consumer behaviour, parent sentiment and challenges, and opportunities to improve the Fire Tech service, product, and marketing.
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Skills
- Event Organisation
- Strategic Planning
- Office Management
- Project Management
- PA
- Customer Support
- Business Development
- Administration
- Customer Service
- Microsoft Office