About me
Hi I’m Terence,
I’ve been working in the maritime trade industry for a bit more than 3 years now. I’ve worked in local companies, semi global companies, and with my current and final stop a giant and world leading player A.P. Moller Maersk (in one of it’s companies called “SAFMARINE”)
I’ve been lucky enough to experience what jobs look like in all sorts of organizations, which in my opinion has gave me a broader perspective when it comes to “how to work efficiently and add to the value of the company”. During my time in all 3 places I’ve worked I’ve gained invaluable experience and skills and was able to perform successfully on every level. Now I’m seeking to improve and develop my skills into the next level!
Work history
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Customer Experience PartnerMaersk Line
Istanbul, TurkeyFull Time
We as a team ensure that all problems are solved efficiently, and in a timely manner. In safmarine we assist our customers by being their supply chain partners by onboarding and introducing our systems to the customers, adapting them to the systems which they can book and track their shipments all the way! We ensure the shipments are completed successfully.
Short analysis of what I did;
Customers weekly booking and shipment follow up
-Specialized on all shipments
-Specialized on problematic cases , creating solutions
-Key account management
-Smaller clients sales responsible
-Ensuring KPI’s are met
-Proactive calls and actions to improve customer efficiency
Skills
- Microsoft Office
- German
- Fluent English
- Turkish
- Time Management
- Efficient
- Goal Oriented
- Customer Communication
- Customer Facing
- Customer Focused
- Customer Management
- Customer Interaction
- Customer Relations
- Customer Support
- Organised
- Shipping Logistics
- Logistics Operations
- Logistics
- Logistics Management
Education
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BachelorMersin University
- Mersin, Akdeniz/Mersin Province, Turkey
I studied German interpretation and translation at Mersin University.