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Fishburn Communications Ltd, Head of Operations (promoted from Operation Manager - August) May 2011 – present Fishburn is a leading communications agency of 120+ employees, combining rich experience in reputation management with the latest digital thinking and campaign delivery. Successfully expanded this role from an initial facilities focus to incorporate overall operations, reporting directly to the Fishburn board. Budget Holder • Leading budget holder at Fishburn (Capex & Opex) of £800,000 • Monthly monitoring & formulating all operations (Capex & Opex) • Forecasting all operations & overhead budgets • Dealing with all operational & overhead invoices & PO's • Handling all suppliers & monitoring service levels & contracts IT • Managing IT desktop support team • Project Manage all new phone system • Project Manage iPhone/Laptop roll out • Rolling-out and maintaining an internal intranet Operations • Reporting directly to board directors • Tenant management and landlord liaison • Project Manager (the re-branding of the agency 2014 project) • Managing and POC for contracts, leases & insurance for external and internal issue • Building facilities management including building services & maintenance • Plan and manage desk moves/ space planning • Producing & implementing company policies • Management of stock control/deliveries HR & Finance • Lead and manage the Front of House Team • Work with the FOH staff to ensure the reception area/meeting rooms and cafe are kept tidy, clean and presentable at all times • Management & processing of all holiday for the group • Absence- management & processing for the group • Collating & processing capacity charts - • Management of the Group Business Continuity Plan (BCP) • Holder of the group’s petty cash • Management of Company Travelex Cards Heath & Safely • Risk assessments & reviews • Staff training (first aider & fire wardens) • Staff inductions
Office and Building Manager • Main contact for all staff issues • Tenant management (3 companies within the Group) • Managing and POC for contracts, leases & insurance for external and internal issue • Building facilities management including building services & maintenance • Managed and planned all office moves, to new sites & within same site • Website updates of all employee related polices, news & providing help with all office procedures • Producing & implementing company policies PA to CEO & Directors • Diary management • Travel arrangements • PowerPoint presentations • Minute taking • AD Hoc requests from senior team • Coordinating expense claims & timesheets Line Management • Weekly & monthly meetings • Appraisal and performance management quarterly Budget Holder • Monthly monitoring & formulating all operations & overhead budgets • Forecasting all operations & overhead budgets • Dealing with all operational & overhead invoices & PO's • Handling all suppliers & monitoring service levels & contracts Heath & Safely • Risk assessments & reviews, staff training (first aider & fire wardens) and employee inductions Telephone systems (mobiles & blackberries) & programmes • Setting up all new users • Monitoring & formulating all mobile, blackberries & laptops • Handling all suppliers & monitoring service levels & contracts • Updating all company records & handling all requests Environmental Manager for UK • Implemented procurement & environmental systems & also wrote policies & programmes for the system • ‘Rolled out’ the system to 8 worldwide offices & 4 UK based offices