Work history
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Head of Research, Consultancy & SalesFairer Finance
London, United KingdomFull Time
In my current role at Fairer Finance I am responsible for three separate departments and seven direct reports.
Firstly, I’m responsible for all research output, including our Customer Experience Ratings, our product ratings, our Clear & Simple Mark, & insight platform. I have managed numerous highly successful and impactful research projects. I created a new system for rating financial products. I also designed and created an insight software tool we now sell to many financial services providers.
I am also responsible for the consultancy aspect of our business. In this work we help some of the UK’s largest banks and insurers to re-invent how they engage with customers. I have run multiple projects for Lloyds Banking Group, HSBC, First Direct, More Than, and others. The work we do is innovative, ground-breaking and turns unique research findings into strategies for companies. We also work with financial providers helping them develop new products, assessing how they would fit into the market and predicting their performance.
Finally, I am also responsible for the sales function of the business. I have developed this department from scratch, creating and executing our sales strategy and implementing it successfully.
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Group Research ManagerDirect Marketing Association London
- London, United KingdomFull Time
In my role as Research Manager I was responsible for overseeing all research and insight-driven projects produced by the DMA Group. I managed a wide range of projects ranging from membership satisfaction surveys for both the DMA and the Institute for Digital & Direct Marketing, to customer engagement and consumer attitudes to privacy. I also ran projects for the Information Commissioner’s Office and investigated the future of fundraising. A selection of the substantial number of research projects I have managed can be viewed in a Year in review infographic.
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Skills
- Project Management
- Strategy
- Business Development
- Research Design
- Research Insight
- Statistical Analysis
- Statistics
- Writing
- Strategic Thinking
Education
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PhDUniversity of Sussex
- Brighton, United Kingdom
My PhD investigated the psychology and neuroscience of food consumption. Specifically, I investigated how food-cues influenced consumption. This involved surveys, behavioural studies and complex neuroimaging investigations, whilst managing 8 research students. My findings have been published in a number of high-impact journals.
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BSc PsychologyUniversity of Sussex
- Brighton, United Kingdom
I got a 1st (Hons) in Pychology at the University of Sussex.