Projects
- One-Time-Password feature development1. Collected & Analyzed requirements from the market and been the bridge between the customer and company. 2. Collaborated with PM and leaders of RD/QA to draft the prototype(PRD diagram) and schedule time points. 3. Participated & Assisted the final stage of feature testing. 4. Released to the customer and granted the market reaction to improve it in the future versions. Shao-Chiu (Product Manager) - Coordinator & Process Designer Me - Coordinator & Process Designer
- Application Scenario Guides - Technical DocumentationWhile producing the Application Scenario Guides - Video Tutorial, we also launch the documentation projects to print every single step as what we have done in the videos with additional comments and guides to help the customers. Shao-Chiu (Product Manager) - Coordinator & Reviewer Eugene (Product Engineer) - Content Designer & Author Mark (Technical Engineer) - Content Designer & Author Me - Coordinator & Content Designer & Author
- 4ipnet Application Scenario Guide - Video Tutorial1. Design a simple visual approach to guide the users to deploy and configure their 4ipnet devices to tackle their network needs like 123. 2. Selected several major types of scenario that 4ipnet customer used to be. 3. Break down into different key parts (less than 10) of configuration based on the functionality. 4. Draft the transcripts to make each cut to be shorter than 10 mins, the best practice is 3 mins to capture their eyes. 5. Film the configuring process according to the
Work history
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Technical Sales Manager4ipnet, Inc.
- TaiwanFull Time
• Managed key accounts & Business development for APAC+India market with 20% sales increase in 2017.
• Organized tech training for APAC/EMEA partners contributed to 12% sales increase & doubled channel partner numbers within six months.
• Completed 35+ Wi-Fi project consultations with 45% win-rate.
• Lead the integration/development with PMS system and specific features.
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Senior Technical Support Engineer4ipnet, Inc.
- TaiwanFull Time
• Provided remote/on-site support amounting to 450+ support tickets for accounts worldwide with above 80% successful closure-rate. Majorly on Wi-Fi Network connection (DHCP, DNS, CAPWAP, etc.) troubleshooting.
• Achieved 120+ Wi-Fi project consultations with 40% win-rate.
• Led 50+ remote/on-site tech training for global partners, contributed to 15%
sales increase & 10+ channel partners within six months.
• Composed 20+ tech documentation to guide users configure functionalities
and troubleshooting by scenarios.
+ Show more
Skills
- Customer Support
- Technical Support
- Networking
- Troubleshooting
- Javascript
- Css3 Html5
- Linux
- SQL
- Training Delivery
- Project Management
Education
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Master in Computer ScienceNational Taipei University of Technology
- Taiwan
1. Major in Medical Electronic Engineering.
2. Completed graduation project, “Application of Wearable Device in Assessment of Music Affecting on Heart Rate Recovery after Exercise”.
3. Awarded Best Student Paper in 4th Software Engineering & Applications 2013.
4. Translated several essays and submitted to conferences/journals, most of them have been accepted and published.
5. Hosted event for academic exchange with Indonesia University.
6. Conducted cross-dept. program with Macay Memorial Hospital for bio-information collection with clinical trials.
Awards
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Best Student Paper4th Software Engineering & Applications 2013
https://www.youtube.com/watch?v=X04ySNh_ei4
https://www.researchgate.net/publication/269255124_An_Accelerating_3D_Image_Reconstruction_System_Based_on_the_Level-of-Detail_AlgorithmN
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Excellent Essay PrizeNational Taipei University of Technology
Subject Title: The front-end circuit design of portable ECG detection equipment