• Professional phone etiquette: Professional, friendly and attentive when answering calls at all times, making sure I assist the students on the other side of the line as best I can. • Team-work: Working with the rest of the team in answering calls, assisting others on how to operate the lines and learning from each other when unfamiliar circumstances arise. • Reliability: Making sure the relevant information was entered into the system correctly at all times.
• Customer Service: at a shoe shop in East London, gained many compliments from customers for my helping and friendly attitude. • Reliability: Handled cash at the till within 3 months on starting this job. • Team-work: Helped my colleagues at the shop by organising stockroom so customers could be dealt with efficiently. • Relation-building: Gained and strengthen my interpersonal skills through interacting with a diverse range of people.
• Client Relationship-building and professional development: I learnt to professionally answer telephone calls and meet and greet clients within a week of starting the job. • Management and Administrative Development: Managed dairies of 8 staff members at the salon, this was very challenging, however, I was praised by the manager for handling this task to perfection. • Team-work and Relation-Building: Also assisted 8 other members of staff in preparing rooms before the next appointment, providing lunch, dealing with any unexpected issues and always remaining calm and at ease with customers and staff. This was appreciated many times by my manager and members of staff.
• Reliability and communication: Supervising children between ages 2 - 4 years, took initiative in dealing with different types of children. • Friendly and Engaging: Participate/ Organise group activities for the children, kept a positive and an approachable attitude so kids can feel comfortable. • Responsibilities and communication: Making sure the environment is safe for the kids at all times by keeping in the health and safety regulations as well as keeping the right attitude towards safety. For example, cleaning up after the kids when they’ve had their lunch using my own initiative, which was very appreciated by my manager.
Undergraduate student at Queen Mary University of London, studying Mathematical Science. I am an individual with varied experience in different roles and responsibilities which is described in my previous roles.