About me

+8 years operations and strategy experience. My approach to work is consistently analytical and creative, with delivering and improving results as a key priority, and while being mindful of team and organizational needs.

PostsProjectsExperienceTeam

Projects credited in

• 7

  AirbnbWhen we realized that Miranda, the protagonist of this story, was fascinated by astrophysics, we asked her about it. Her genuine and passionate description became the VO of this 30-second spot. The spot launched on Brazilian TV before migrating to Facebook, Youtube, and other social channels in both Brazil and the US.
• 4

  Airbnb ExperiencesA selection from the body of work commissioned by leading travel company Airbnb. Airbnb experiences are art and craft workshops, dinner clubs and other activities offered by hosts in bigger and most visited cities of the world.

Work history

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Head of Business OperationsQuesto
Feb 2021Barcelona, SpainFull Time
Questo is an urban entertainment platform that offers over 350 city games in more than 170 cities. I lead both the supply and sales side of the marketplace. • Definition and implementation of the platform’s operational strategy, directly contributing to a year-over-year 3x supply and 6x revenue growth and an average 4.7/5 rating on our products. • Management of two remote teams: the content team and the customer support team, each based in different continents. • Design and execute cross-departmental projects and growth experiments, including outsourcing and contracting in order to keep a leaner structure, move faster and do “more with less”. • Data analysis and business modelling to test growth hypotheses and inform decision making. • My other responsibilities include: process design and documentation, change management, keeping operations in sync with the product department, reporting to our two co-founders.
Market ManagerAirbnb
May 2018 - Aug 2020Barcelona, SpainFull Time
I owned the growth of Airbnb Experiences in Spain, which makes one of the largest territories of the global business. - Key account management, community building, execution of global projects in Spain and development of tracking systems (SQL, Salesforce, spreadsheets), resulting in a year-over-year 2.3x growth of the business. - Launch and incubation in the earliest stage of the online experiences business in Spain. - First recipient of the "best performing Market Manager" award in the EMEA region at Airbnb in October 2019.

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Skills

• Spreadsheets
• SQL
• Salesforce
• Business Strategy
• Business Management
• Problem Solving
• Leadership
• Operations Management
• Communication

Education

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MastersUniversity of Surrey
Sep 2013 - Sep 2014Guildford, United Kingdom
- MSc Tourism Planning (distinction) - Best tourism dissertation from the Faculty of Tourism and Hospitality Management 2013-2014 - Best Tourism Postgraduate Student 2013-2014 by the ATHE (Association for Tourism in Higher Education)
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MastersDeusto Business School
Sep 2006 - Sep 2011Bilbao, Spain
- 5-year business program, equivalent to an MBA. - marketing specialization.