About me
• +10 years working as a Designer, developing my creativity, service design and innovation skills, designing products and services for leading agencies and technology companies in EMEA and Africa.
• Delivered innovative and out of the box projects for clients as Tesco, Marks & Spencer, Boots UK & Norway, Yellow Pages, RBS, BBC, UPS, Lloyds, HSBC, Ford, Amplifon, Phillip Morris International, Standard Bank, NOS, NBAD, Howdens, among others.
• As a professional:
• My core values are focused on leading teams and clients with transparency and honesty through active listening, collaboration and active communication. Here both myself, the teams and business partners create an environment of trust and collaboration aligned in goals and values that create engagement and deliver high standard results.
– Strong Service Design and User Experience knowledge and experience
– Strong advocate and implementor of human-centred methodologies, processes and tools
– Experience leading small and medium teams, both in house and remotely
– Strong practical skills in Illustration and prototypes, always ensuring products meet users needs
– Always focused on getting the best out of customer and business needs: win-win
– Service Design mentor, since 2014, through the Global Service Design Jam
– The lead host of the Global Service Design, Lisbon 2018 - Lx Factory
– Facilitator of Service Design Masterclasses
– Keynote speaker
– Mentor at The New Digital School (TNDS), Porto
– Currently finishing my MA Digital Management studies are Hyper Island
• Looking for:
– Remote work opportunities
– Host and facilitate Service Design masterclasses and events
– Teach and mentor as a Service Designer
Work history
P
P
Service Design DirectorPresent Shift
Copenhagen, DenmarkFull Time
Lead Service DesignerPublicis Sapient
London, United KingdomFull Time
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Skills
- Client Facing Consultation
- Service Design
- Concept Development
- Storyboarding
- User Centred Design
- User-centered Design
- Delivering Workshops
- Facilitating Workshops
Education
Digital Design ManagmentHyper Island UK
London, United Kingdom
MA Digital Design Management
B
B
2d/3d Motion GraphicsBAU School of Design
- Barcelona, Spain
MA Motion Graphics
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