About me
A dynamic, driven and creative Account Manager / Project Delivery Manager experienced in digital content development with a broad commercial understanding. Client-facing services and account management experience with companies within the education, FMCG, healthcare, insurance, IT and not-for-profit sectors. Successful experience of planning and delivering digital content strategy and products for the B2B market. Currently seeking to develop a career in a fast-paced organisation that offers genuine room for progression.
Work history
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Interim Digital Account ManagerSimplicity Partners
London, United KingdomFull Time
• Responsible for building and managing strong relationships across client accounts, reporting back to client on campaign and programme effectiveness
• Responsible for creating and maintaining project deliverables including project briefs, proposals, timing plans, quote requests, status and contact reports
• Communicate all project updates to the client via presentation delivery, face-to-face meetings and weekly conference calls
• Effectively review all written copy, including SEO and social media reports, to ensure high standards of quality and accuracy
• Manage multi-phase technical projects to time and to budget, working with creative and development teams across web initiatives
• Provide input into content development and generate ideas to drive engagement
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Account Director / Project Delivery ManagerSkill Pill
- London, United KingdomFull Time
• Responsible for the project management of all custom services and bespoke products
• Acted as primary contact for Skill Pill's clients, to identify individual needs and develop pipeline of new products and services
• Project managed the creation of bespoke products and solutions, ensuring the timely and successful delivery to meet clients' needs profitably, leveraging tools including Trello, Smartsheet and Slack to monitor projects from inception through to final delivery
• Developed and maintained long-term relationships with accounts, growing business worth £500,000-1,500,000 with existing clients via proposals, tenders and presentations
• Responsible for day-to-day management of both internal account management team 3 staff in total and remote production team 15 staff in total, ensuring activities were aligned with company goals and agreed KPIs were met
• Created and delivered digital marketing campaigns, including the production of marketing collateral bespoke infographics, graphic design assets, digital mailers and press releases
• Worked with CFO to ensure budgets were aligned, drew up cost proposals and SOWs for bespoke products, reviewed financial performance to maximise profitability
• Responsible for planning and executing quarterly events, including UK exhibitions and conferences Learning Technologies 2017-2019, CIPD 2017 generating leads worth £80,000+ and increasing product awareness.
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Skills
- Client Services
- Project Management
- Account Management
- Marketing Strategy
- Problem Solving
- Content Production
- Communication
- Digital Strategy
- Customer Relations
- Business Development
Education
BA English Language and LiteratureKing's College London
- London, United Kingdom
Through my studies at King’s, I have acquired excellent written and verbal communication skills and have increased my confidence by interacting with fellow pupils within a dynamic academic environment.
Independent Dissertation: 'Eros and Topos: The role of place in the erotic poems of C.P. Cavafy and Mark Doty'
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International BaccalaureateSt Catherine's British Embassy School
- Athens, Greece
Overall Score: 43
43 IB points is the equivalent of 5 x Grade A*s at A Level
English Literature, History, Greek, Mathematical Studies, Geography, Biology, Theory of Knowledge & Extended Essay.
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