Victoria Bucknell

Customer Care Executive

  • LocationStevenage, United Kingdom



  • Fashion
  • Film
  • Theatre
  • TV
  • Print Design
  • Communication
  • Design
  • SEO
  • Excel
  • Office
  • Powerpoint
  • Word
  • Friendly Honest
  • Confidence
  • Orgainised

Work history


Customer Care Executive


Dec 2014
  • Working in customer care answering phone calls from customers and site owners in regards to issues they have had with using an ATM. Making phone calls to sites and engineers. Scheduling Engineers' days and keeping dates and times up to date. Liaising with banks and secure information. Manning all machines in the Yorkshire and east area and remotely clearing faults where possible. Learning how to prioritise jobs and sites and appeasing angry customers. Working with a number of blue chip companies to ensure integration and efficiency.


Retail Associate

Warner Bros

Aug 2014 - Dec 2014
  • Working on tills in the shop dealing with customers in a busy environment. Manning different stations around the store, and organising the store room and stock levels. Assisting customers with all information regarding Harry Potter and the tour itself.


Bar Staff

Bath Rugby Club

Aug 2012 - Apr 2014
  • Working behind the bar on busy match days prioritising customers, serving food and drinks, and dealing with money. Also serving VIP guests in stadium boxes, providing a service to ensure a joyful evening.


Student Ambassador

Bath Spa University

Aug 2011 - Apr 2014
  • Working on busy University open days, touring prospective students and their families around the University, halls of residence, and lecture rooms. Answering all questions that may help decide their educational future. Merging with people from all backgrounds and of all ages.


Work Placement


Feb 2014 - Feb 2014
  • A fortnight placement at SFX. I wrote up features and articles for the magazine and the website. Transcribed interviews already conducted for print. Creating questions that would then be used in future interviews. Attended team meetings and discussed future editions.


Casual Film Reviewer

The Comet Newspaper

Jan 2013 - Jan 2013
  • Attending viewings of newly released films at the local cinema and writing a short review to be presented both in the newspaper, and on the website.



Film and Screen Studies and Media Communications

Bath Spa University

Aug 2011 - Jun 2014



    The Nobel School

    Aug 2004 - Apr 2011