About me

Versatile account management professional with more than 15 years of combined experience working with multidisciplinary teams, clients, and top decision-makers in delivery of product / services excellence: • Fostered, maintained and nurtured client relationships while identifying opportunities to optimise customer journey and satisfaction. • Blended communication, analytical, research, administration, and business acumen to drive continuous improvements, eliminating service gaps and quickly troubleshooting complaints / issues. • Dedicated to timely and quality completion of full project lifecycles and delivering within budget – maximising client satisfaction • Maintained strict compliance with policies, procedures, and regulations, providing multifaceted teams with training, guidance and support to succeed. Core Competencies- Account Management • Bookings • Full Sales Lifecycle • Strategic Marketing • Multimedia Channels Training and Development • Policies / Procedures Implementation • Client Relations • Process Improvement Troubleshooting • Sourcing • Logistics • Administration • Research & Development • Needs Assessment New System Implementation • Resources Allocation • Team Coordination • Negotiation • Invoicing • Banking Additional skills - Masters Degree in Science, Psychology • Improved awareness of psychological investigations, research methods and statistics, cognitive psychology, social / developmental psychology, psychobiology and psychological measurement. • Cemented knowledge surrounding the ideas, theories, methods and debates in psychology. • Called upon skills needed to assess evidence, including quantitative and qualitative data.

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Work history

Senior Account Manager & Account Handler SupervisorPixipixel
Sep 2015London, United KingdomFull Time
Enjoyed five years’ progression within this leading audio visual equipment rental service; from initial role driving business development through account retention and growth, through to current role supervising and motivating a team of seven Account Handlers. Account Handler Supervisor | 2017-Present • Promoted to deliver industry-leading services within fast-paced media environments to high-value clients • Coordinate full sales lifecycle; build and maintain client relationships in support of revenue growth. • Reduce staff attrition through effective training and supervision while embedding a culture of performance excellence. • Collaborate in service improvements to achieve Key Performance Indicators (KPIs). • Identify and implement improvements to internal efficiency and the customer experience while eliminating service gaps. Senior Account Handler | 2015-2017 • Consulted with clients to analyse and delineate their requirements and promote tailored solutions. • Tactfully and diplomatically resolved account concerns in line with service expectations. • Recommended product / service packages to clients in alignment with specifications, preparing customised quotes for lighting and camera equipment rentals. • Provided expert knowledge of lighting, camera, and grip for still and moving photography. • Liaised with professionals and creative groups in photographic industry (photographers, agents, producers, assistants, stylist, and studio workers), staying abreast of latest trends and technologies.
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Account ExecutiveDirect Digital
Jan 2013 - Nov 2015London, United KingdomFull Time
Rental Desk Executive Developed quotes for lighting and camera equipment rentals, assessing individual needs of clients and recommending specific equipment and set-ups with focus on quality and budget restrictions. Key achievements • Delivered technical support and optimised client satisfaction via engagement with camera and lighting operations department. • Participated in sourcing, studio bookings, troubleshooting efforts, logistics, and value-added demonstrations. • Managed direct photographic studio, coordinating bookings, sourcing, listings, deliveries, catering, transportation, and shoot set-up.

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Skills

• Production
• Photoshop
• Account Management
• Studio Management

Education

Master of ScienceUniversity of east London
Oct 2019 - Oct 2020London, United Kingdom
MSc Psychology
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Bachelor of Arts (BA) Thames Valley University
Sep 2002 - Jul 2005London, United Kingdom
BA Hons Photography & New Media Journalism