Work history
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Account Development AssociateOpen Text
London, United KingdomFull Time
* Act as a trusted business advisor to clients, customers and partners across the DACH Region by introducing them to relevant OpenText solutions and helping them take advantage of Enterprise Information management.
* Closely collaborate with Field Marketing and Sales to provide business value to Enterprise Level companies.
* Research managed accounts to understand their exact technical needs by using tools such as SalesForce and LinkedIn Sales Navigator.
* Identify new market trends and run digital marketing campaigns to ensure my clients are kept up-to-date and informed on the latest OpenText solutions.
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Assistant ManagerMarquess of Anglesey
- London, United KingdomFull Time
* Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
* Amplified establishment's rating on online platforms (i.e. TripAdvisor) by developing in-house "customer journey guide" as a yardstick for staff to model.
* Navigated team through first wave of COVID-19 pandemic by formulating and enforcing new health and safety procedures.
* Increased sales by driving operational efficiencies, increasing team productivity, and building excellent customer rapport.
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Skills
- Client Communication
- Microsoft Office
- Adobe Creative Suite
- Marketing
- Account Management
- Leadership
- Market Research
- Client Management
- Client Relationship
- Client Pitching
Education
Bachelor of Arts (BA) Falmouth University
- Falmouth, United Kingdom
BA (Hons) Fashion Photography
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High School DiplomaJohn F. Kennedy School Berlin
- Berlin, Germany
German Abitur | American Diploma