Performed administrative duties for executive management. Responsible for devising and maintaining office systems, meeting and greeting clients, answering calls, dealing with enquiries, requests, post, often corresponding on behalf of the manager, organising and maintaining diaries, making appointments, arranging travel and accommodation. In addition arranging and attending meetings, preparing business letters and helping with other duties such as banking.
Responsible for achieving higher sales working as a team member, within the Conference department. Carrying out viewings for potential clients around the building and sell facilities to them. Making telephone enquiries; log all information onto the Conference database. Responding on emails and sending proposals, contracts and all correspondence to clients in relation to bookings. Handling meeting room bookings, utilising the reservation system. Communicating to all relevant internal departments and subcontractors the specific needs of the client such as Audio Visual, food and beverage requests, both in advance of and during the course of the meetings. Preparing weekly business sheets for the relevant internal departments to ensure the smooth running of events for the following weeks.
Employed full time as a Reservationist. Responsible for making individual and group bookings, input and access data in reservation system, posting no-shows, checking arrivals,’ up selling’ techniques and sales strategies, taking calls and advising to the guests about room availability, rates, alternate dates, cancellation policies, packages, promotions.
Foreign languages for commercial purpose; (Russian & English)