PostsProjectsExperienceTeam

Work history

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Customer Experience Senior AnalystSeguros Youse
Aug 2017 - Dec 2019BrazilFull Time
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Customer Experience Senior AnalystNubank
Apr 2015 - Aug 2017BrazilFull Time

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Skills

• Customer Behaviour
• Customer Analysis
• Customer Communication
• Customer Care
• Customer Engagement
• Customer Experience
• Customer Journey
• Agile Methodologies
• Kanban
• Digital Innovation

Education

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U
Digital MarketingUniversidade do Minho
Aug 2020Braga, Portugal
Postgraduate studies in Digital Marketing & e-Business at UMinho Executive
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MarketingUniversity of São Paulo (Universidade Cidade de São Paulo - UNICID)
Jun 2007 - May 2009São Paulo, Brazil