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I am thrilled to be applying for the post of Photographic Support Technician at the London College of Communication. Having spent the last few years focusing on my professional English in customer-facing roles, I really want to be part of the creative industry once again. Photography has been a wonderful and fulfilling career and has been a pastime and vocation since I was a teenager. I can be fully flexible with this role and would love to be a part of this exciting department. For four years, I studied for a photography degree in France alongside several technical internships, one at the top photography production company in Paris. It was a rewarding experience, because I practised directly what I learnt in school. Then I started to be an assistant photographer for different kinds of shooting, for example; Departmental Archives with outdoor shooting, and with portrait and fashion photographers in a studio. Afterwards, I worked in professional laboratories and I specialised on colour print with different kind of techniques: older-type optical enlargers and manual processing photos. These included chromogenic processes for making Type R prints and RA-4 processing (which is a Type C print). Thereafter for almost 10 years , I worked in the biggest laboratory in Paris. My first position during one year was a darkroom technician C41 and E6; I used to control the stock of chemicals and make a safe environment. For the second position, I was a Digital Minilab Operator with Fuji & Noritsu, I handled a big production on Digital C-Type print onto Photographic Fuji Archive paper from 4X3” (polaroid size) until 18X12”, and also transferred film onto CD. During this experience, I learned to ensure the deadline for a lot of orders, and managing a team of 10 people, I started to teach the new staff. The last position I had in this company, was an executive assistant with wide responsibilities managing a whole department with 25 staff. Part of this role was in technical sales. The company had a big diversity of customers: student, amateur and professional. I acquired in-depth technical knowledge and learned to communicate clearly with the client demands in person, on the phone and email. With the professional customers, we shared processes and experiences about the photography, which is a media constantly changing and has new challenges. I handled unsatisfied customers, tried to resolve problems between the production and the customer service in a professional manner. I can manage deadlines and priorities well. For the past three years, I have been working in customer service in London to improve my English and have enjoyed working with all different people, but now I would like to return to my previous experience. I am particularly interested in photography and especially with old processes (e.g. Daguerreotype, Collodion process). Please take a moment to review some of my strengths that qualify me for this position: not just my solid academic qualifications but also my practical experience. Sincerely yours,
Technical Sales and Service Advising and handling orders with clients, by phone, email, translating the demands of customers using the appropriate technical terminology Managing technical orders and monitoring from start to finish; which paper the customer needs to use, which mounting or framing is required - mostly for prestigious customers such as journalists, fashion photographers, French TV (Canal +…) Shipping services to France and abroad, going the extra mile to resolve all trouble packaging at delivery. Coordinating projects and working to deadlines. Business management: recovery and administration Working alongside the director managing the monthly billing and accounts of the largest customers. I focused on the recovery of outstanding payments and for example in one year I reduced outstanding debts by 90%. Manager of internal website, ‘Gueule d’Ange’ a production and copyright tool Control and administration of this professionals only site. Applying detailed knowledge of different tax status and royalty payments to photographers Team management: Technical training new staff, allocating tasks and building cohesive teams. Managing the work schedule and staff rota. Dealing with HR issues and concerns inline with the company policy. Experience in recruiting and interviewing candidates and managing new interns. Film Technician C41- Digital minilab Operator Fuji & Noritsu - paris — 2003-2006 Production: Working in a laboratory developing films; identification development silver films C41: 4X5 - 120 - 135 into deep tank Distribution of order into different units, management of chemical stocks, maintenance machines Digital C-Type print onto Photographic Fuji Archive Gloss and Matt Crystal paper: 4X3 (polaroid size) until 18X12, transfer film onto CD