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I am thrilled to share my different experiences and my profile. Having spent the last tree years focusing on my professional English in customer-facing roles, I really want to be part of the creative industry once again. Photography has been a wonderful and fulfilling career and has been a pastime and vocation since I was a teenager. I worked as an executive assistant for Négatif Plus, the biggest photography laboratory in Paris where I had wide responsibilities, managing their top clients (including production house Canal + and well-known fashion photographers), managing a whole department of 25 staff as well as overseeing technical sales. A combination of my natural empathy and my hard work have allowed me to develop a solid network in that industry in Paris. I am a very social and organised person with a touch of creativity. I’m used to multi-tasking with responsibilities and love to make a difference even if it is just some time and a smile. I have also worked with fashion houses such as Christian Lacroix, Chloé & Dolce Gabanna as part of a team of seamstresses working to produce garments for shows and tight deadlines, through this I have learnt to respond positively to pressure whilst maintaining a positive and proactive attitude. I would like to return to administrative and faster-paced environments now I am confident in my language skills. I am mature, focused & able to take initiative to get things done & feel confident in all the personal specifications you are looking for. I would love the opportunity of an interview to discuss my application further, I hope you will make time to meet me soon. Kind regards, Violaine Chiron
Communicating & serving customers & colleagues across the V&A in person and by telephone in a helpful and professional way. Working as front of house in the busy retail business aspect of the museum. Contributing to a positive environment and team to create a welcoming atmosphere Demonstrating deep knowledge of the brand in order to provide the perfect support to customers, with a high knowledge of products, such as jewellery, fashion accessories, homeware, books, prints, stationery and exhibition ranges Able to achieve the targets set and increase revenue by making our products attractive, follow the instructions of the head office & also innovate with my own ideas & sharing them with supervisors. Daily stock control, labelling for shelving, manage inventory and stock replenishment Ensure the smooth running of the shop floor to maximise sales & customer experience
Customer service and management: Helped open and set up the Café, establishing the business in building day-to-day relationships with customers and the local community Building a team and dealing with any issues/complaints and resolving them. Managing the work schedule, hiring and training staff Communicating by phone and email, ordering with different suppliers. Producing reports for the business owner and banking responsibilities Created and hosted events in house such as language evenings and wine tasting with the help of social media to build the business
Customer service and management: To make sure the shop is clean and well presented, meeting and greeting the customers, assisting them with purchases Handling general requests and private orders, communicating with other team members and office staff Barista training by Nude Espresso: making artisan coffee and understanding the process of bean selection and grinding Supervising the staff when the manager is away and training others to make coffee Stock control: quality checks and new products. Cashing up at the end of the day and opening/closing the shop
Photography lab with four specialised services in visual communication. Technical Sales and Service Advising and handling orders with clients, by phone, email, translating the demands of customers using the appropriate technical terminology Managing technical orders and monitoring from start to finish; which paper the customer needs to use, which mounting or framing is required - mostly for prestigious customers such as journalists, fashion photographers, French TV (Canal +…) Shipping services to France and abroad, going the extra mile to resolve all trouble packaging at delivery Coordinating projects and working to deadlines Business management: recovery and administration Working alongside the director managing the monthly billing and accounts of the largest customers I focused on the recovery of outstanding payments and for example, in one year I reduced outstanding debts by 90% Manager of internal website, ‘Gueule d’Ange’ a production and copyright tool Control and administration of this professionals only site Applying detailed knowledge of different tax status and royalty payments to photographers Team management: Technical training new staff, allocating tasks and building cohesive teams Managing the work schedule and staff rota. Dealing with HR issues and concerns in line with the company policy Experience in recruiting and interviewing candidates and managing new interns
BACcalaureat PROfessional of PHOTOGRAPHY – DEGREE (AND Internship) — Le mans - 1999–2001 Photography degree: