Looking back on my past path, I am strongly passionate about two interests.
First of all, after so many years of customer service, I am still as enthusiastic as I was at the beginning. I am a positive person and always aim to create inviting and satisfying experience for the customer. Secondly, I am a creative person and love to challenge myself with new opportunities, which I take on with a creative mindset.
Work history
Assistant ManagerV&A
- London, United KingdomFull Time
Hight Level of Customer Service
Lead a world-class customer experience for the shop and sales points, ensuring a customer-first approach. Listen to your customers and provide clear and quantifiable feedback on their product comments and requests
Commercial strategy
Drive sales and increase conversion to 9% and spend per transaction to £9.25, through understanding our customers and informing on current behaviours to enable improvements in service.
Modified the frequency of the deliveries and the right conditions effectiveness to run the business
Supervised and store upkeep to ensure that all products are always replenished and maintained to the current visual merchandising.
Team management
Assuring the training for the new starters and follow the policy of the company
Advised for delivering an efficient service and build trusting relationships
Appraising the performance reviews and supported to achieve their objectives
General administration
Manage phone calls and correspondence with the line manager and all departments
Ensuring the financial report and keep contact with the cash office for every irregularity
Keeping track on our stock and collaborate with merchandising team
Supervise administrative staff and related to the HR department
Making a monthly rota for x6 people
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Executive assistantNégatif Plus
- Paris, FranceFull Time
Business management: recovery and administration
Working alongside the boss and the director handling general administration
managing the monthly billing and accounts of the largest customers.
- focused on the recovery of outstanding payments and for example, in one year I reduced outstanding debts by 90%.
Team management:
Experience in recruiting candidates and technical training for new staff and concern in line with the company policy.
- allocating tasks and building cohesive teams although the work schedule of 25 people
Technical Sales and Service
Managing technical orders and monitoring from start to finish. Coordinating projects and working to deadlines. Mainly for getting ready to print Photoshop-InDesign files in high quality of the print.
- mostly for prestigious customers such as journalists, fashion photographers, French TV (Canal +…)
Shipping services to France and abroad, going the extra mile to resolve all trouble packaging at delivery.
Manager of the internal website, ‘Gueule d’Ange’ a production and copyright tool
Marketing and administration of this professional only site.
Applying detailed knowledge of different tax status and royalty payments to photographers
Skills
- Fashion Design
- Embroidery
- Business Management
- Team Management
- Customer Service
- Analog Photography
- Organised
- Administration
- Commercial Strategy
- Knitting
Education
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Business English Training ProgramKensington Academy of English
- London, United Kingdom
Course contents are based on individual needs covering areas such as; answering business emails, telephone calls, messages, negotiating and presenting in English.
This course makes some exercises from a real condition of trading: meeting, brainstorming...
Speaking, listening, reading, writing, pronunciation, grammar & accuracy in a Business Environment
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Web Design HTML & CSS/Responsive Web Design HTML5 & CSS3/JavaScript & jQueryLondon Academy of IT
- London, United Kingdom
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