Work history
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Sales AssociateNext PLC
Norwich, United KingdomPart Time
Operating within the retail arm of a publicly-traded multinational firm gaining invaluable experience both on the shop floor and behind the scenes receiving, handling and managing the inventory of merchandise and supply.
Strengthened quality management skills through recognition as a Three Star employee collaborating with senior management in the daily overview of the shop floor ensuring full operational capacity through reviewing the functionality of all equipment plus verifying that correct stock is displayed in alignment with head office provided brief.
Assisting in training and development of new starters through a clear understanding of the sales process, ensuring best practice in the use of internal systems accompanied with developing customer service skills. This role highlights reliability plus consistency whilst growing communication and leadership qualities through guiding new entrants along the probationary period and ensuring goals and targets are met.
Through studying garment proportion and measuring pieces whilst also assisting with fabric, colour selection and arrangement of fittings to determine whether additional sizes need to be ordered, I was identified & recognised in weekly briefings by name through customer survey submissions of my ability to cater to the customers’ needs.
Working efficiently as a large multi-departmental team with a balanced offering in our store, we have been recognised as one of the top-performing stores nationwide, an accolade maintained through the Covid-19 pandemic facilitating our store being used as a case study of how to navigate through this challenging period. Furthermore, our operational successes have allowed our store to be used as a test site for new collections to observe and analyse the data of public engagement and determine product selection to distribute across the retail network.
Skills
- Customer Services
- Social Media Marketing
- Sales
- Sales Analysis
- Inventory Management
- Public Speaking
- Time Management
- Team Leadership
- Social Networking
- Sales Strategy