About me
I would describe myself as a self-motivated, problem-solving and highly detail-orientated
individual with extensive experience in customer service, reporting & payroll, human resources,
HR project (change) management and differing administration roles.
Always looking for ways to improve processes where possible, I am an analytical-thinker that
uses initiative and can quickly come up with strong solutions to difficult tasks
Work history
PMO - Support OfficerMinistry of Justice, UK
Aldgate, London EC3A, UKFull Time
My role here at ministry of justice is the main point of contact for the office floor and it's facilities as well as assisting the PMO team with projects and administration.
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HR Admin - OfficerLondon Borough of Waltham Forest
- London, United KingdomFull Time
As an officer within the HR admin team I had a wide range of responsibilities:
Prioritising/managing workloads and delegating tasks to colleagues within HR as required.
❖ Completing a full recruitment process from advertising jobs to appointing successful applicants e.g.
onboarding, interviews, leavers process etc.
❖ Using payroll system “SAP” for editing existing employee and new starter information into the
system
❖ Solely running the payroll for sub-areas on agreed timescales each month.
❖ Creating and sending out Monthly Payroll / HR reports to stakeholders as well as weekly
recruitment statistics reports.
❖ Quality Checking Controlling the creation of Conditional offer letters and legally binding Contracts
of employment to candidates.
❖ Maintaining HR databases including accurate input of records where necessary.
❖ Leading change processes and the delivery of HR elements of organisational and cultural change
activities.
❖ To deliver excellent customer service, resolving claims at the first point of contact for the HR
department and assisting customers of all levels with HR, recruitment or payroll related queries.
❖ Administration of employee benefits e.g. pensions, child-care vouchers, season ticket loans,
teachers pensions etc.
❖ Working closely with the project (change) management team in the creation and deployment of
new HR process as well as the manufacturing & maintenance of new self-service portals for HR /
HR related departments
New self-service portal/procedure I created helped to cut down the average time of
completion for a recruitment cycle from approximately 70 to 30 days.
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Skills
- Payroll
- HR
- Facilities Management
- HR Administration
- HR Recruitment
- Office Management
- Training
- Project Administration
- Project Co-ordination
- Project Delivery
Education
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BA (Hons) - Management and Leadership - 2.1Coventry University
Coventry, United Kingdom
3 year course in management and leadership that covered all business related topics / departments. E.g. finance / marketing / HR / operations management etc.
Awards
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Customer Service Champion AwardLondon Borough of Waltham Forest
I was nominated by multiple managers / heads of service for an award for excellent customer service and won a certificate labelling me as a customer service champion for London borough of Waltham forest.
This was awarded by the chief executive, director, head of service and councillor for LBWF. It also came with a short interview about what customer service means to me which was also put on the council's intranet after Pictures were taken.