Work history
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Assistant ICT TechnicianSutton Housing Society
- Sutton, United KingdomFull Time
• Worked with the IT coordinator to troubleshoot hardware and software issues for both staff and residents.
• Delivered training and guides on different Office 365 technologies to improve employee productivity and knowledge.
• Provided group and 1-2-1 sessions to elderly residents to increase their confidence and understanding of emerging technologies.
• Liaised with external contractors to implement delivery of new technologies as well as to resolve recurring faults.
• Set up SQL reports using Visual Studio allowing teams to gain greater insight into KPIs and other statistics.
• Led the implementation of a VoIP system to improve communications between staff and residents.
• Set up and configured SharePoint sites and Document Libraries to allow employees to work collaboratively and remotely.
• Managed website and social media updates to keep residents informed.