Work history
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Online Activation ManagerOrange
Brussels, BelgiumFull Time
o Online Channel Marketing: Translation of Orange Belgium’s commercial strategy into tactical online actions and sales opportunities for the following lines of business - smartphones, tablets, accessories, subsidized offers (smartphone + subscription)
o Sales Operations: Update of the product catalog, inventory and alignment of online offers visibility with the focuses of each commercial period
o Performance Monitoring: Daily follow-up of online sales and analysis of the purchase flow (A/B tests, heatmaps) in order to identify and put in place optimizations of customer’s experience with an aim at boosting the conversion rate
o Project Management: Description of business requirements and collaboration with internal and external partners for their achievement
(latest project: launch of a responsive e-shop in November 2017)
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Copywriter & Conversation SpecialistOrange
- Brussels, BelgiumFull Time
o Editing and publishing of content on mobistar.be website with a particular focus on customer’s online experience
o Follow-up on projects and campaigns to ensure a harmony between online communication and messages sent through other channels
o Interaction with the community of customers via animation and monitoring of social media presences (Facebook, Twitter, Instagram, YouTube, Blog, Forum)
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Skills
- Fluent French
- Fluent English
- Dutch
- Basic Html
- Drupal 7
- Magento Ecommerce
- Google Analytics
- Conversion Optimisation
- Microsoft Office
- Customer Experience
Education
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Post-graduateCLL Woluwe
- 1200 Woluwe-Saint-Lambert, Belgium
Yearly Multilingual Program (English, Dutch, Spanish)
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MasterLouvain School of Management
- Ottignies-Louvain-la-Neuve, Belgium
Master in Management
2010: Erasmus, University of Economics, Prague, Czech republic
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