Help! When starting a small bizz which email address format is best? info@companyname.com hello@companyname.com myname@companyname.com

Replies10

  • Just echoing a lot of others. I don't think there is a "best way" or even a one size fits all approach. I began with just a hello@ email, then added a firstname@ email later. I'm using the hello@ for general communication, and to list on the site. Then firstname@ for clients or more direct coversations with others.
  • Create several an use them accordingly to the context. More complicated to manage but effective.
  • @Sophie Renaude Thanks for you advice Sophie! Yes I agree, it comes across more personal if the customer is able to address someone specifically by name :)
  • @James Walters Thanks James, to start with I only have the one email account so will probably roll with hello@ in that case, thank you for your advice!
  • @Tanel S Thanks so much for your insight Tanel, this is super helpful!! I'm leaning towards hello@ as I agree it sounds much more friendly
  • I have been struggling with this myself and honestly I believe there is no correct answer. Here are just some ideas about how I feel.

    info@ - feels very formal. Feels like corporate e-mail where you hardly hear back. So in my case for a small digital agency we use studio@ in our website.

    For my freelance portfolio, I use hello@ - I feel it is more friendly and mainly used for first contact.

    For both cases when I start communicating I use firstname@ domain.com
    I feel that this is personal as I mostly represent myself in my company or freelance business and I am the sole contact person.
    For larger corporate accounts it may happen that multiple people write under info@ So long story short. For the website, I would use something un-personalized as if it is a business you don´t know that you are the one always replying however if you do bring the communication to name-based e-mail.

    There is a small risk though that if you write first time from the domain name and perhaps send some attachments you may end up in spam. Meaning if people contact you through info and you switch to yourname it is a new e-mail in their inbox.

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