Description

We are seeking Bartenders, Front of House, and Events Team members to support the Exchange Team by delivering the café/bar and events service to its members and the wider Somerset House residents.
Somerset House Exchange is an affordable, collaborative coworking space for small businesses and freelancers working in the arts, culture, and creative industry. You will have a commitment to members to support them with their professional development and to help them expand their network in the industry. Thus, we are actively programming community socials, events, and networking opportunities throughout the year.
Based in Exchange, the café & bar is a hub for members and Somerset House residents, functioning as a daytime café and a location and catering provider for various community events, including a bar on select evenings.
We are working hard to ensure our people, our onsite community, and our sector reflect, represent and include all of society. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
We offer flexible working patterns on a zero-hour contract to suit your lifestyle. Shifts will vary between the times of 9am - 4pm Monday to Friday plus the potential for regular evening work depending on events.
Key Responsibilities:
Bar & Cafe
Ensure cleanliness and tidiness of premises and equipment
Serve food, hot and cold beverages, including speciality coffee and drinks during events
Greet and make members and event attendees feel welcome, customer service always being a priority
Event Support
Assist with event set up and break down
Assist with ticketing, managing guest lists, and act as an event host
Assist with on-site event delivery and troubleshooting
General Duties
Build positive relationships with residents, proactively gathering feedback to ensure continuous improvement of services
Create an inclusive environment to encourage collaboration and creativity
Act as a point of contact for members’ questions and requests
Undertake any other duties and responsibilities as required in line with the requirements of the role.
Skills, Knowledge and Expertise:
Experience:
Front of house and back of house experience working in café / bars/restaurants
Experience delivering excellent customer service as part of a team while working in a fast-paced environment
Experience in supporting and delivering events
Experience working with artists and creative communities (desirable)
Previous work experience as a Bartender (desirable)
Coffee brewing and/or cocktail-making experience (desirable but training will be provided)
Skills
Excellent customer service skills with a positive approach
Proactive attitude and capacity to work in a fast-paced events environment
Ability to work both independently and as part of a team
Good eye for cleanliness
Use and maintenance of cafe/bar machines & equipment, cocktail-making experience  - desirable
Being punctual and reliable is key to the success of the role